Shivani Dinesh Naik
Kihikihi,New Zealand
Summary
I am an adaptable and motivated professional with experience in hospitality, customer service, and retail. I have strong skills in bakery production, stock management, and multi-department support at Woolworths. I am reliable, quick to learn, and dedicated to providing excellent customer experiences.
Overview
4
4
years of professional experience
Work History
Fresh Food assistant
Woolworths
Te awamutu, Waikato
08.2024 - Current
- Skilled in baking and decorating cakes, including garnishing, packaging, and presentation to meet quality and food safety standards.
- Proving, baking, and packaging while maintaining consistency and efficiency.
- Monitor stock levels and ensure availability while minimising waste.
- Maintain strict hygiene, cleaning, and health & safety standards in compliance with Woolworths policies.
- Multi-skilled across departments:
- Online Team – picking and packing customer orders accurately and efficiently.
- Checkouts – scanning, packing, processing payments, assisting with customer queries, and ensuring positive customer service experiences.
- Knowledgeable in workplace safety protocols, including hazard reporting, safe lifting, emergency response, and security procedure
- Assisted in maintaining high standards of food safety and sanitation.
- Supported inventory management by accurately labeling, rotating, and storing fresh products to minimize waste.
- Operated industrial baking equipment to produce a variety of baked goods, ensuring adherence to quality and safety standards.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.
- Operated POS software to efficiently process customer transactions and manage cash flow during high-volume periods.
- Executed order fulfillment by accurately picking and packing items according to customer specifications and delivery timelines.
- Operated point-of-sale (POS) systems to process transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Collaborated with team members to maintain store cleanliness and organization, adhering to health and safety standards.
- Supported promotional activities by setting up displays according to marketing guidelines, driving customer engagement with featured products.
Volunteer
SPCA
Hamilton, wa
05.2024 - 06.2024
Preschool Assistant Teacher
The Learning Curve Preschool & Daycare
Bangalore, India
06.2022 - 12.2022
- Assisted lead teacher in implementing age-appropriate educational activities aligned with developmental milestones.
- Supported classroom management by fostering a positive learning environment and addressing behavioral issues effectively.
- Collaborated with team members to prepare instructional materials and resources for daily lessons, enhancing student engagement.
- Incorporated music, art and movement into daily lesson plans to enhance student engagement.
- Coordinated snacks, nap time and bathroom activities for children throughout school day.
- Collaborated with teachers, administrators, parents and community members to promote a successful learning environment.
Hospitality Intern
Taj Hotels
Mumbai, India
12.2021 - 02.2022
Education
Masters of Business and Management - Business Management
University Of Waikato
HamiltonBachelor of Science (B.S.) - Hospitality Management
Institute of Hotel Management
Mumbai, IndiaSkills
- Data collection
- Strategic planning
- Project management
- Retail operations management
- Strategic initiatives
- Events management
- Childcare management
- Customer service
- Calm under pressure
- POS operation
- Baking techniques
- Food safety
Personal Information
- ID Number: EF451353
- Date of Birth: 11/12/01
- Nationality: Indian
Timeline
Fresh Food assistant
Woolworths
08.2024 - Current
Volunteer
SPCA
05.2024 - 06.2024
Preschool Assistant Teacher
The Learning Curve Preschool & Daycare
06.2022 - 12.2022
Hospitality Intern
Taj Hotels
12.2021 - 02.2022
Masters of Business and Management - Business Management
University Of Waikato
Bachelor of Science (B.S.) - Hospitality Management
Institute of Hotel Management