SHIVANI NARULA
Auckland
Summary
Experienced with teamwork, contributing to seamless daily operations and collective success. Utilizes strong communication skills to enhance team efficiency and resolve issues promptly. Track record of reliability and adaptability, ensuring consistent support and positive outcomes.
Overview
7
7
years of professional experience
Work History
Service Facilitator
Healthcare NZ
06.2023 - Current
- Managing phone-based and email enquiries that come through from external and internal stakeholders
- Ensure that clients and support workers are communicated with in real time for shift / relief changes
- Manage logistics with guaranteed hours
- To ensure relevant legislation is followed and the most well trained Support Worker is placed with the client
- Adhere to our key performance indicators in line with our current contracts
- Ensuring our customers are placed at the heart of everything you do, striving to deliver the best possible outcomes
Community Support Worker
HEALTHVISION
05.2021 - 06.2023
- Provided emotional support to affected residents and assisted in developing long-term recovery plans and goals.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
- Helped clients to provide education and understanding of available social services
- Established networks to increase community awareness to clients.
- Assisted clients with daily living needs to maintain self esteem and general wellness
- Kept clients engaged in social networks and communities for personal health and growth
- Promoted community integration by providing extensive physical, emotional and social support
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supported healthcare teams with basic physical assessments and diagnostic procedures
- Administered prescribed medications and monitored patient reactions to address contraindications.
- Communicated effectively with patients and families to provide information about care and treatment.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction
Team Member
KFC Restaurant
09.2019 - 08.2021
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Improved customer satisfaction by quickly helping each person find desired items.
Guest Service Associate
ASCOTIA OFF QUEEN
12.2017 - 04.2020
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using guest's name, boosting overall guest satisfaction
- Identified and explained room and property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Used to check daily record sheets, guest accounts and available vouchers
- Oversaw fast-paced front desk operations and guests' needs at busy facility
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations
- Processed guest check-ins and check-outs following procedures for fast turnover
- Resolved guest complaints and discrepancies in prompt and courteous manner
- Answered hotel phones with professionalism and directed calls appropriately
- Welcomed guests on arrival, displaying professional and friendly approach
Education
Bachelor of Science - DIPLOMA IN MEDICAL LAB TECHNOLOGY
GURU GOBIND COLLEGE OF PHARMACY
CHANDIGARH, INDIA04-2017
Skills
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Relationship building
- Customer service
- Leadership qualities
Timeline
Service Facilitator
Healthcare NZ
06.2023 - Current
Community Support Worker
HEALTHVISION
05.2021 - 06.2023
Team Member
KFC Restaurant
09.2019 - 08.2021
Guest Service Associate
ASCOTIA OFF QUEEN
12.2017 - 04.2020
Bachelor of Science - DIPLOMA IN MEDICAL LAB TECHNOLOGY
GURU GOBIND COLLEGE OF PHARMACY
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