Shivani Sharma
Hamilton,WKO
Summary
Professional with 13 years of experience in operations, administration, human resource management, and an understanding of governing policies and processes across a diverse range of industries, from retail, tertiary teaching institutes to multi clinics practice. Highly dependable, ethical and reliable support specialist who is able to work effectively with cross-functional teams.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
Hamilton Eye Clinic
Hamilton, Hamilton
04.2023 - Current
- Clinic Management and co-ordination of day to day scheduling of resources and staffing for the smooth operation of HEC.
- Human Resource Management and Payroll
- Conducted periodic reviews of existing policies and procedures related to patient care practices within the facility.
- Ensured that patient care standards were met by providing training and guidance to healthcare professionals.
- Resolved customer complaints in a timely manner by following up on issues and taking corrective action when necessary.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
Practice Manager Multi Clinics-Waikato Region
Raukura Hauora O Tainui
Hamilton, Waikato
04.2022 - 04.2023
- Efficient, effective, and safe daily operations of the medical clinics and ensure the well-being of patients and staff. Duties:
Clinic Administration and operations
Staff Management
Quality Management
Risk Management & Continuous Improvement
Cultural Competency
Health and Safety - Developed close working relationships with front office and back office staff.
- Developed policies and procedures for effective practice management.
CLINIC OPERATIONS & ADMINISTRATIVE COORDINATOR
UNIVERSITY OF AUCKLAND CLINIC
, Auckland
06.2016 - 03.2022
- High-quality operational support to UOA Clinics ensuring effective and efficient outcomes
- Providing administration support (organize meetings, take minutes, plan events), IT coordination and Patient management system support(installation, maintenance, data processing, troubleshooting, migration to new PMS ) for efficient day to day practice.
- Management of front office and customer service support (processing client information, making clinic booking, processing client booking and payment).
- Administration support is also extended to Clinical Masters students towards their research.
- Financial administration duties include daily banking, purchase request for clinical resources & client orders, PPE, processing refunds & payments, expense coding, collaborates with the finance administrator and clinical HODs for costing towards operations/marketing.
- Establish and implement effective workplace procedures & manuals that support service delivery and compliance.
- Coordinating Occupational Health and Safety practice which includes generating/ updating handbooks, ensuring staff awareness and training(First Aid and Fire Safety).
- Conduct regular and comprehensive evaluations and assessments of the quality and effectiveness of operating procedures then make changes based on evaluations.
- Manage and coordinate clinical stock, space usage, access and facilities for all staff, students and clients ensuring effective utilization of safe and resource the best support for clinical staff, students and patients.
- Organizing staff onboarding: requesting for staff registration, building and facilities access, workspace allocation, training, team building and creating awareness career development platforms.
- Provide information to Management and Clinician Director by assembling and summarizing data; preparing reports, analyses, and recommendations.
- Developing and implementation of clinic marketing and liaising with media, design team and stakeholders.
ADMINISTRATIVE ASSISTANT
C4 GROUP LTD
AUCKLAND
04.2015 - 06.2016
- Office administration: front office management, admin support to staff in assigned project, maintaining office excellent, customer service delivery & communicating with stakeholders for proper business, record keeping, student enrolments using ENROLpro Student program & results in NZQA.
- Maintaining training program: proper recording keeping and maintenance of trainee database, updated progress reports for Work & Income clients and management.
- Liaising with Stakeholders: responsible for contacting graduates as per Work & Income contractual requirements, contacting all companies in the security industry who use C4 Group and their security & First Aid trainer and organizing their training and results.
EXECUTIVE OFFICER
FIJI NATIONAL UNIVERSITY
06.2011 - 03.2015
- Executive Officer with College of Engineering & Technology and Human Resources department.
- Administrative support to Dean with vatting official documents, organizing meetings & taking minutes, designing and updating letterheads and templates, and preparing program documents.
- Coordination of college staff research program also ensuring all teaching facilities are coordinated for student and staff efficacy.
- Compliance officer for college policies and processors.
- Managing human resources for college by getting roles advertised, generating applicant shortlist matrix, organizing and conducting interviews, coordinating contracts, access and building allocation for new staff, assisting with performance management and staff training with teams.
- Staff disciplinary & Grievance assistance.
- Management of college academic & student services by collecting student results from schools, coordinating approval of results via meeting, delivering approved results to student service for entering into the system, enrolling students and assisting them with setting up.
- Organizing student graduation and assisting with ceremonies.
- Coordinating marketing and promotions for the college flyers, promotions, awareness of new programs, University orientation and careers expo, a science symposium.
ADMINISTRATIVE COORDINATOR
UNIVERSITY OF SOUTH PACIFIC
03.2014 - 01.2015
- Performed high-quality administrative support to Postgraduate Affair & Research office within Faculty of Business & Economics
- Maintained 100% accuracy while managing postgraduate student research documentation.
- Ensuring all documentation research proposals are being submitted for approval, approval letter for student to commence their research, helping students with access to resources that assist them towards their thesis.
- Office Management with organizing meetings and preparing minutes and circulation of documentation required.
SALES AND MARKETING EXECUTIVE
VINOD PATEL FIJI LTD
09.2009 - 03.2011
- Administrative and analytical support to Advertising and promotions departments.
- Generating sales and marking reports, the task included, overseeing the graphic designing team, coordinating marketing promotions, updating product pricing, coordinating the customer feedback program (designing questioners, processing client feedbacks), leading the merchandising team, dealing with media and other stakeholders.
- Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Education
MASTER OF COMMERCE - Public Administration & Management
University of South Pacific
Fiji2012
POSTGRADUATE DIPLOMA - Public Administration & Management
University of South Pacific
Fiji2010
BACHELOR OF COMMERCE - Tourism Studies & Public Administration Management
University of South Pacific
Fiji2009
Skills
- Office Administration
- Clinical Planning
- Business Operations Understanding
- Project Management
- Helpdesk Operations
- Policy analysis
- Advertising understanding
- Document review
- Human resources
- Investigations skills
- Records Management
- Referral management
- Payroll Administration
Certification
- Foundation in cultural competency certification - MAURIORA
Timeline
Practice Manager
Hamilton Eye Clinic
04.2023 - Current
Practice Manager Multi Clinics-Waikato Region
Raukura Hauora O Tainui
04.2022 - 04.2023
CLINIC OPERATIONS & ADMINISTRATIVE COORDINATOR
UNIVERSITY OF AUCKLAND CLINIC
06.2016 - 03.2022
ADMINISTRATIVE ASSISTANT
C4 GROUP LTD
04.2015 - 06.2016
ADMINISTRATIVE COORDINATOR
UNIVERSITY OF SOUTH PACIFIC
03.2014 - 01.2015
EXECUTIVE OFFICER
FIJI NATIONAL UNIVERSITY
06.2011 - 03.2015
SALES AND MARKETING EXECUTIVE
VINOD PATEL FIJI LTD
09.2009 - 03.2011
MASTER OF COMMERCE - Public Administration & Management
University of South Pacific
POSTGRADUATE DIPLOMA - Public Administration & Management
University of South Pacific
BACHELOR OF COMMERCE - Tourism Studies & Public Administration Management
University of South Pacific
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