Shivani Singh
Papatoetoe,Auckland
Summary
Highly driven individual with a strong administrative and customer service background, consistently exceeding client expectations. Experience in various roles has enhanced customer service skills, problem-solving abilities, team leadership, and creative thinking, resulting in significant organizational growth. Seeking a challenging position in a competitive organization to make a substantial contribution to the employer's success. Passionate about delivering exceptional customer experiences and high-quality service, while continuously developing and expanding skills and abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative & Admin
Noel Leeming , Manukau Supa Centa
06.2023 - Current
- Addressed and resolved customer issues with efficiency.
- Able to work in a fast paced environment with high energy attitude
- To support other members to keep the front area clean, tidy and well stocked
- Keep up to date on new product promotions and offer these great deals to customers
- To manage the till and Eftpos machines after initial training period
- Managed banking tasks efficiently.
- Answering phone to solve customer queries
- Click and collect
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Customer Service Team Member
The Warehouse limited
10.2021 - 03.2022
- Providing a great customer service
- Able to work in a fast paced environment with high energy attitude
- To support other members to keep the front area clean, tidy and well stocked
- Keep up to date on new product promotions and offer these great deals to customers
- To manage the till and Eftpos machines after initial training period
Volunteer Retail Assistant
Salvation Army
02.2021 - 08.2021
- To provide exceptional customer service
- To maintain the store, sort and price clothing
- Merchandise the store to ensure it is visually appealing
- To manage the till and Eftpos machines after initial training period
Administration Clerk
Saba Deliveries NZ Ltd
03.2019 - 08.2021
- Perform administrative duties effectively
- Greet clients and visitors and resolve their inquiries
- Assist and support sales and marketing teams
- Assist accounts department in accounting functions
- Prepare and verify accounts receivables and accounts payable records
- Handle and organize office filing systems effectively
- Maintain stationery, office equipment and inventories
- Handle office expenditure within the budgetary limits.
Store Manager
Golden S & J Ltd
11.2015 - 03.2018
- Ensure high levels of customer satisfaction through excellent service
- Ability to supervise and lead staff, including training and conflict management skills
- Provide solutions in‐store experiences that inspire our customers
- Merchandising – boosting store sales through inventory management and store presentation
- Coaching and support team to achieve store goals and objectives together
- Providing expert advice on our great range of brands and products
- Team management & development – recruiting and developing team members to realise their potential
- Maximise business opportunities ‐ ensuring sales activities align with our marketing strategy
- Reporting – financial, sales and budget management
- Establish and creating Health and Safety in the workplace environment
- Deliver relevant legislation such as the Employment Relations Act
- Maintain constant communication with internal and external authority in order to run the store smoothly.
Office Manager
Smart Auto Shop
07.2014 - 09.2015
- Supervise, evaluate and plan the work of other administrative staff
- Interview and train staff
- Manage facilities including vehicles and equipment
- Ensure the office meets health and safety requirements
- Schedule events and projects
- Liaise with administrative, technical and management staff, facilities contractors and building managers
- Provide secretarial services, such as note‐taking, for committees
- Maintain computer files, directories, databases, and websites
- Prepare correspondence, financial and data reports and manage records
- Ensure high levels of customer satisfaction through excellent service
- Managing transaction and handling cash input invoices
- ACHIEVEMENT
- NZ full driving licence
Education
Postgraduate Diploma In Business - Management
ICL Graduate Business School
AucklandUnder Graduate Diploma In Business Innovation - Business Innovation
ICL Graduate Business School
AucklandDiploma In Business - Business Management
International Academy of New Zealand
AucklandDiploma In Business Customs - Business Customs
Fiji National University
Skills
- Ul>
- Complaint resolution
- P>Report preparation
- P>Sales expertise
- P>Retail store support
- P>Creative problem solving
- P>Administrative support
- P>Account management
- P>Multi-line phone talent
- P>Stocking and replenishing
- P>Recordkeeping strengths
- P>Professional telephone demeanor
- P>POS systems expert
- P>Money handling abilities
- P>Order fulfillment
- P>Training development aptitude
- Customer service
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Professional telephone demeanor
- Follow-up skills
- Paperwork processing
- Order processing
- Administrative support
References
Provided upon request
Timeline
Customer Service Representative & Admin
Noel Leeming , Manukau Supa Centa
06.2023 - Current
Customer Service Team Member
The Warehouse limited
10.2021 - 03.2022
Volunteer Retail Assistant
Salvation Army
02.2021 - 08.2021
Administration Clerk
Saba Deliveries NZ Ltd
03.2019 - 08.2021
Store Manager
Golden S & J Ltd
11.2015 - 03.2018
Office Manager
Smart Auto Shop
07.2014 - 09.2015
Postgraduate Diploma In Business - Management
ICL Graduate Business School
Under Graduate Diploma In Business Innovation - Business Innovation
ICL Graduate Business School
Diploma In Business - Business Management
International Academy of New Zealand
Diploma In Business Customs - Business Customs
Fiji National University
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