Shivika Sonia Kumar
Auckland,New Zealand
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced professional with a strong background in technology-related roles. Proficient in system administration, and technical support. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Healthcare Control Room Security Officer
Te Whetu Ora Health Auckland Hospital
Auckland, New Zealand
09.2024 - Current
- Monitored video surveillance systems and recorded suspicious activity.
- Responded to emergency situations, including medical emergencies and fire alarms.
- Investigated incidents of theft, vandalism, and other criminal activity.
- Assisted in the enforcement of hospital policies and procedures related to safety and security.
- Developed strategies for improving the overall safety of the healthcare facility.
- Reviewed incident reports from previous shifts and reported any issues or concerns to management.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Customer Service Officer/Office Administrator
Freedom hearing
Sydney, Australia
02.2024 - 08.2024
- Provided comprehensive administrative support by handling multiple tasks including calendar management, file organization, customer assistance, and inventory management.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Developed strategies to improve customer service processes and procedures.
- Created reports summarizing customer feedback data for management review.
- Handled escalated customer complaints and disputes in a professional manner.
- Established trustful relationships with customers through effective communication skills.
- Ensured compliance with applicable laws and regulations related to customer service activities.
- Collaborated with other departments within the organization on various projects.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
Healthcare Control Room Security Officer
Te Whatu Ora Health
, New Zealand
06.2019 - 12.2023
- Operated security control systems, managed emergency responses, and coordinated contract guards.
- Monitored surveillance cameras and responded to suspicious activity.
- Investigated all reported incidents of theft or vandalism on premises.
- Enforced access control measures in accordance with established procedures.
- Assisted in the development and implementation of security policies and procedures.
- Maintained accurate logs of all security related activities.
- Performed first aid and CPR when necessary during emergency situations.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Documented security-related situations and submitted in-depth reports to superiors.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
Food and Beverage Attendant
Novotel Auckland Airport
Auckland, New Zealand
04.2017 - 05.2019
- Successfully executed food and beverage deliveries, coordinated conference room arrangements, upheld sanitation protocols, and ensured respectful guest interactions.
- Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
- Responded quickly to customer complaints or special requests in a professional manner.
- Adhered to all safety protocols when preparing meals for customers with allergies or dietary restrictions.
- Demonstrated knowledge of menu items by providing detailed descriptions upon request from guests.
- Displayed a thorough understanding of alcoholic beverages by recommending appropriate selections based on customer preferences.
Load Aviation Assistant
Civil Aviation Authority
Auckland, New Zealand
12.2016 - 03.2017
- Performed passenger and baggage screenings with excellent customer service, while adapting to evolving screening technologies.
- Developed and implemented safety protocols for aviation operations.
- Communicated effectively with passengers regarding delays or other disruptions in service.
Front Counter Assistant/Customer Service team lead
McDonalds
08.2015 - 12.2016
- Maintained efficient operations by handling a wide range of tasks such as customer order assistance, cash payment reconciliation, maintaining hygiene levels and providing prompt solutions for any issue raised by the customers.
Machine Operator/ Process Worker
Sistema Plastics Limited
12.2013 - 11.2015
- Maintained production unit, executed instructions, conducted repairs, and adhered to safety procedures.
- Monitor the feed and speed of machines during the machining process.
- Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.
- Record production information such as quantities produced and materials used on daily logs.
- Comply with company policies regarding quality control procedures.
- Verified production orders prior to starting set-up.
- Monitored and observed production line to watch for pile-ups and jams.
- Detected work-piece defects and machine malfunctions, maintaining apparatus to prevent future issues.
- Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.
- Organized pallets and secured materials with plastic wrap to prepare for movement to skids.
Education
Certificate in Business Management, 4 -
Martin Hautus Institute
New ZealandDiploma in Maori/International tourism, 5-6 -
Manukau Institute of technology
New ZealandSkills
- Effective Interpersonal Communication
- Proactive Skill Development
- Reliability and hardworking nature, motivated to perform effectively under pressure
- Valuing integrity and ethics in all aspects of work
- Cultural Sensitivity in Professional Interactions
- Access Control Systems
- Crisis Intervention Techniques
- Fire safety training
- Incident Reporting
- Crime Prevention
- Access Control
- Alarm response
- CCTV Surveillance
- Visitor management
- Security Team Coordination
- Criminal Investigations
- Cooperative Attitude
- Multitasking
- Adaptability
- Network Monitoring Software
- Professional Demeanor
- Adaptability and Flexibility
- Intrusion Detection
- Crisis Management Plans
- Interpersonal Communication
References
References available upon request.
Timeline
Healthcare Control Room Security Officer
Te Whetu Ora Health Auckland Hospital
09.2024 - Current
Customer Service Officer/Office Administrator
Freedom hearing
02.2024 - 08.2024
Healthcare Control Room Security Officer
Te Whatu Ora Health
06.2019 - 12.2023
Food and Beverage Attendant
Novotel Auckland Airport
04.2017 - 05.2019
Load Aviation Assistant
Civil Aviation Authority
12.2016 - 03.2017
Front Counter Assistant/Customer Service team lead
McDonalds
08.2015 - 12.2016
Machine Operator/ Process Worker
Sistema Plastics Limited
12.2013 - 11.2015
Certificate in Business Management, 4 -
Martin Hautus Institute
Diploma in Maori/International tourism, 5-6 -
Manukau Institute of technology
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