SHIVINDER PAL SINGH
47,Phar Lap Crescent, Takanini,AUK
Summary
Customer-centric professional with over 13 years of experience serving customers in different roles. Proven ability in engaging customers, resolving complaints, and strengthening customer-client relationships. Seeking a rewarding position with a company that values its customers. Passionate about building lasting relationships with customers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bank Officer
Indian Overseas Bank
11.2011 - 07.2023
- Provided exceptional customer service by greeting customers with a warm welcome and identifying their needs and preferences.
- Assisted customers in opening new accounts, providing guidance on the most suitable banking products and services.
- Carried out a variety of banking transactions, including deposits, withdrawals, and money transfers, ensuring accuracy and strict adherence to bank policies.
- Educated customers on digital banking channels, overseeing the onboarding process and assisting with any technical issues they encountered.
- Resolved customer complaints promptly and effectively, aiming to convert negative experiences into positive ones.
- Collaborated with cross-functional teams to ensure seamless and consistent customer experience.
- Conducted administrative duties, such as maintaining customer records and preparing reports.
- Responded to customer inquiries attentively and promptly, offering practical solutions and recommendations.
- Proactively promoted additional bank products and services to interested customers, generating leads and fostering cross-selling opportunities.
- Assisted in fraud detection and prevention by strictly adhering to established protocols and guidelines.
- Collaborated with team members to achieve branch goals and targets.
Marketing Executive
Intek System & Services
04.2011 - 10.2011
- Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic and elevated sales numbers.
- Launched marketing activities for new product lines and market penetration.
- Onboarded new customers efficiently by developing database listings, uploading information, and defining related lists.
- Suggested innovative ideas to increase sales and improve customer experience.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Completed and submitted monthly and yearly reports to support executive decision making.
Marketing Executive
J.S.R. Solutions
06.2010 - 03.2011
- Collaborated with team members to help expand marketing channels and determine best tactics for solving challenges.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Master of Applied Technology-Computing - Data Analytics And Intelligence
Te Pukenga Institute of Skills And Technology
Unitec, Newzealand11.2024
Master of Business administration - IT Networking
Thapar University
Bachelor of Technology - Information technology
Maharishi Dayanand University
Diploma - Computer Science And Engineering
Sant Longowal Institute of Engineering And Technology
Certificate Course - Higher Secondary Education
Sant Longowal Institute of Engineering And Technology
High School - Secondary Education
Central Board of Secondary Education
Skills
- Excellent interpersonal and communication skills with friendly and approachable demeanor
- Strong problem-solving abilities and ability to think critically
- Proven track record of building and maintaining robust customer relationships
- Understanding customer needs, corporate policies and procedures
- Resilient and able to handle pressure in fast-paced environment
- Proficient in using financial software and systems
- Well-versed in banking products, services and procedures
- Highly organized, detail-oriented and able to handle multiple tasks simultaneously
- Customer Conflict Resolution and Consulting
- Engaging with Diverse Customers
- Sales Goal Attainment
- Safety and Cleanliness Standards
Additional Information
- Customer Relationship Management.
- Financial Literacy and Education.
- Digital Products and Customer Services.
- Customer Strategy & Brand Management: Aligning Business, Brand and Behaviour.
Certification
- Junior Associate of Indian Institute of Bankers
Indian Institute of Banking & Finance (IIBF).
- Certified Associate of Indian Institute of Bankers
Indian Institute of Banking & Finance (IIBF).
Hobbies and Interests
- Meeting new people.
- Travelling and exploring new places.
- Volunteering and community involvement.
- Surfing the Internet.
Timeline
Bank Officer
Indian Overseas Bank
11.2011 - 07.2023
Marketing Executive
Intek System & Services
04.2011 - 10.2011
Marketing Executive
J.S.R. Solutions
06.2010 - 03.2011
Master of Applied Technology-Computing - Data Analytics And Intelligence
Te Pukenga Institute of Skills And Technology
Master of Business administration - IT Networking
Thapar University
Bachelor of Technology - Information technology
Maharishi Dayanand University
Diploma - Computer Science And Engineering
Sant Longowal Institute of Engineering And Technology
Certificate Course - Higher Secondary Education
Sant Longowal Institute of Engineering And Technology
High School - Secondary Education
Central Board of Secondary Education
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