SHIVINDER PAL SINGH
20 A, Brightwell Street,Papakura,Aukland
Summary
Customer-centric professional with over 13 years of experience serving customers in different roles. . Passionate about building lasting relationships with customers. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Seeking a rewarding position with a company that values its customers.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Bp Oil Nz Ltd
Pakuranga, Auckland
11.2023 - Current
- Developed positive relationships with customers through friendly interactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Mentored junior team members and managed employee relationships.
- Entered data into databases accurately and efficiently.
- Maintained positive working relationship with fellow staff and management.
Bank Officer
Indian Overseas Bank
India
11.2011 - 07.2023
- Delivered exceptional customer service by warmly greeting customers and discerning their needs and preferences.
- Assisted customers with opening new accounts and offered guidance on the most suitable banking products and services.
- Facilitated accurate and policy-adherent banking transactions involving deposits, withdrawals, and money transfers.
- Provided customer education on digital banking channels, managed the onboarding process, and resolved technical issues.
- Succeeded in promptly and efficiently handling customer grievances, aiming to create positive outcomes from negative encounters.
- Ensured seamless and consistent customer experience by working with cross-functional teams.
- Managed various administrative tasks such as maintaining customer records and generating reports.
- Offered prompt and attentive responses to customer inquiries, providing practical solutions and recommendations.
- Proactively promoted additional bank products and services, generating leads for cross-selling opportunities.
- Played a vital role in preventing fraud by strictly adhering to established protocols and guidelines.
- Contributed to the attainment of branch goals and targets through effective teamwork.
Marketing Executive
Intek System & Services
India
04.2011 - 10.2011
- Executed effective marketing strategies and general business solutions that achieved improved company exposure, boosted customer traffic, and increased sales numbers.
- Provided timely submission of monthly and annual reports to aid executive decision making.
- Conducted market research to identify consumer trends and preferences.
- Performed as a facilitator in cross-functional team meetings, ensuring alignment of marketing objectives with overall business goals.
- Utilized SEO strategies to drive website visibility and generate organic traffic.
Marketing Executive
J.S.R. Solutions
India
06.2010 - 03.2011
- Worked closely with teammates to enhance marketing outreach by exploring different channels and identifying effective strategies for overcoming obstacles.
- Cultivated lasting relationships with clients and the local community to foster continuous business expansion
- Worked closely with customers in identifying suitable marketing solutions and developing customized strategies.
- Monitored and reported on competitor activities and market trends to inform strategic decisions.
- Analyzed campaign performance data to identify opportunities for optimization and improvement.
Education
Master of Applied Technologies - Data Analytics And Intelligence
Te Pukenga Institute of Skills & Technology-Unitec
11.2024
Master of Business administration - IT Networking
Thapar University
Bachelor of Technology - Information technology
Maharishi Dayanand University
Diploma - Computer Science And Engineering
Sant Longowal Institute of Engineering And Technology
Certificate Course - Higher Secondary Education
Sant Longowal Institute of Engineering And Technology
High School - Secondary Education
Central Board of Secondary Education
Skills
- Understanding customer needs, corporate policies and procedures
- Data Analysis,Visualization and Presentations
- Machine Learning
- Microsoft SQL and Excel
- Cloud Computing
- Highly organized, detail-oriented and able to handle multiple tasks simultaneously
Additional Information
- Customer Relationship Management.
- Financial Literacy and Education.
- Digital Products and Customer Services.
- Customer Strategy & Brand Management: Aligning Business, Brand and Behaviour.
Certification
- Python for Data Science, AI & Development
- Data Visualization and Dashboards with Excel and
Cognos - Excel Basics for Data Analysis
- AWS Certified Cloud Practitioner
- Certified Associate of Indian Institute of Bankers
Affiliations
- Apple Leaf Disease Detection(Ongoing)
- Sales Forecasting Using Machine Learning
- Pizza Restaurant Sales Analysis and Data Exploration
- Continuous monitoring of barometric pressure and environmental signals
- Fake News Detection
References
References available upon request.
Timeline
Customer Service Representative
Bp Oil Nz Ltd
11.2023 - Current
Bank Officer
Indian Overseas Bank
11.2011 - 07.2023
Marketing Executive
Intek System & Services
04.2011 - 10.2011
Marketing Executive
J.S.R. Solutions
06.2010 - 03.2011
Master of Applied Technologies - Data Analytics And Intelligence
Te Pukenga Institute of Skills & Technology-Unitec
Master of Business administration - IT Networking
Thapar University
Bachelor of Technology - Information technology
Maharishi Dayanand University
Diploma - Computer Science And Engineering
Sant Longowal Institute of Engineering And Technology
Certificate Course - Higher Secondary Education
Sant Longowal Institute of Engineering And Technology
High School - Secondary Education
Central Board of Secondary Education
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