SHIWALI JAIN

• Led requirements gathering for client-facing projects by conducting meetings, and document analysis, capturing business needs as user stories, functional specifications, and wireframes.
• Collaborated effectively with stakeholders and technical teams to ensure clear understanding of requirements and smooth project delivery.
• Contributed to QA and development projects, starting with manual testing and advancing to defect analysis, resolution, and Salesforce configuration and development tasks.
• Created comprehensive test plans and test scripts to validate functionality and support quality assurance efforts.
• Partnered with QA and development teams to investigate defects, verify fixes, and ensure timely resolution of issues.
• Performed deployments across environments, coordinating release activities to ensure successful implementation of changes.
• Managed user access, profiles, roles, and permission sets, ensuring data security and compliance.
• Supported data maintenance and data quality, including bulk updates using Data Loader.

• Proactively monitored Salesforce systems, managed and resolved cases, and provided detailed comments to ensure timely issue resolution and system reliability
• Monitored Salesforce org performance and uptime, proactively identifying potential issues before impacting users.
• Analyzed logs, alerts, and system metrics to detect anomalies and prevent downtime.
• Documented and reported trends, providing recommendations to enhance reliability and efficiency.

Data Migration Module: Executed data migration and consolidation by merging two Salesforce production environments into a single org, ensuring accurate data mapping and validation.

• Migrated most of the standard object like Contacts, Account, Opportunity, Lead, Campaign etc and some custom objects.
• Worked on Salesforce-to-Salesforce connection.

L3 defect track: Resolved production defects involving customization and configuration based on change requests.

• Configured Salesforce objects, fields, page layouts, and record types to meet business requirements.
• Managed validation rules and formula fields to enforce data integrity.
• Implemented role hierarchy, profiles, and permission sets to control access.
• Performed sandbox testing and deployed configurations using change sets.