Shoba James
Wellington
Summary
As a Senior Programme Advisor -Risk Specialist at The Transformation Office of the Ministry of Social Development, I leverage my PhD in Education and over 10 years of experience in research and evaluation within regulatory services organizations such as New Zealand Transport Agency and New Zealand Qualification Authority to support the delivery of strategic and operational transformation initiatives. I apply my expertise in risk management, quality assurance, evaluation, and project management to identify and track key risk-based issues. I recommend and implement risk mitigation strategies and ensure compliance with the relevant framework and standards. I also engage and collaborate with internal and external stakeholders to enable alignment and integration of objectives and activities.
Overview
28
28
years of professional experience
1
1
Certification
Work History
SENIOR PROGRAMME ADVISOR -RISK SPECIALIST
Value and Governance – Transformation Office, Ministry of Social Development
10.2023 - Current
- Provide support for the effective delivery of the Te Pae Tawhiti Programme and key components associated with active PMO functions – risk/issue management and reporting
- Presenting research-based risk assessment results and reporting of progress by horizon, with the objective of moving MSD from its current operating model to the target operating model state
- Facilitate management of the overall risk and issue profile for the Programme and Portfolios
- Contribute to the delivery of strategic analysis and monitoring of work programme functions
- Provide specialist insight and information to inform decision-making to the leadership teams on risks, issues, and emerging trends
- Maintain centralized database and reporting tools that support strategic decision-making, can be tracked over time, and can stand up to external scrutiny
- Facilitate various workstreams and senior management on their risk management activities in Planview
- Design and facilitate risk management workshop training for the various Te Pae Tawhiti Programme workstreams
- Planning structured approaches to risk identification and management for individual workstreams.
SENIOR ADVISOR
Risk and Assurance – Regulatory Performance and Insights, New Zealand Transport Agency
11.2021 - 10.2023
- Conduct First Line and Second Line Assurance/audit assessment activities for all Waka Kotahi’s Regulatory Services internal business units (Safer Drivers, Rail Safety Regulators, Safer Vehicles, Commercial Services, Safer Commercial Transport, Regulatory System Design)
- Write data driven evaluative reports to the Director of Land Transport and Senior Leadership team on the successful implementation/delivery of the Risk and Assurance framework
- Engage with various business unit senior management to ensure compliance activities are being monitored
- Evaluate evidence of risk management and control process for all decision-making compliance activities using the regulatory strategy Tū ake, tū māia 2022
- Assist and review implementation of the Compliance Response Framework and industry specific Assurance framework
- Recommend and help implement compliance changes through logic mapping / power BI reports to reduce gaps in high-risk compliance activities across the organization
- Use subject matter expertise to identify risk management issues for escalation and follow up to Senior Leadership and Land Transport Director
- Analyse and report on the implementation of risk assurance tools, platforms, and software specific to industry practice to add value to risk management activities
- Liaise and collaborate with the Corporate Risk and Assurance teams on regulatory risk and assurance activities.
PROGRAMME DEVELOPER (Contractor)
Developed programmes for CC Training Academy Limited
10.2021 - 01.2022
- Developed programmes for CC Training Academy Limited
- New Zealand Certificate in Foundation Skills (Level 2) – Carpentry or Painting
- New Zealand Certificate in Construction Trade Skill (Level 2) with strands in Allied Trades, Carpentry and Joinery
- New Zealand Certificate in Painting and Decorating (Level 4) with stands in Specialised Spraying, Wallcoverings and Coatings
- Asbestos Management and Surveying Micro credentials.
LEAD EVALUATOR
Monitoring and Assessment, Quality Assurance Division, New Zealand Qualification Authority
11.2018 - 11.2021
- Evaluate risk-based factors associated with tertiary programmes, assessment practices and implement appropriate monitoring activities
- Project managed TEO specific programme monitoring activities and focused reviews on compliance practices
- Analysed data and evidence to support Risk Management, Evaluation, Approvals & Accreditation, Policy, and Code teams' actions
- Procured, mentored, and trained moderators and facilitators for programme monitoring
- Collaborated with the Pasifika network and Quality Assurance Māori for specific compliance activities
- Ensured action plans, assessment, and moderation plans and evaluative produced in timely manner
- Provided and facilitated internal and external workshops and training sessions as capability building activities
- Updated National Qualification Services policies NZQA website and Guiding Documents through collaborations with internal and external stakeholders.
PROGRAMME MANAGER
Whitireia/Weltec New Zealand
05.2018 - 11.2018
- Designed and developed new programmes
- Recruited, mentored, and facilitated contract, casual and full-time tutors
- Developed and implemented individual inductions and professional development for staff
- Tracked and completed annual programme outcomes and reports for senior management, Academic board, stakeholders and NZQA to facilitate change management activities
- Provided pastoral care and support to refugee, migrant and international students
- Oversaw development, implementation, and maintenance of NZQA qualification within the EAP framework.
SENIOR ACADEMIC
ESOL Faculty, Whitireia New Zealand, Wellington
08.2015 - 05.2018
- Coached and mentored junior tutors on successful teaching strategies and time management
- Tracked student progress continuously, making recommendations and implementing them
- Mentored staff on pastoral care to all students.
RESEARCH ASSISTANT
Dr Lex McDonald, Victoria University of Wellington
03.2012 - 01.2014
- Validated and evaluation incoming data to check information accuracy and integrity while independently locating and correcting concerns
- Worked with principal investigator to coordinate qualitative research into transactional learning.
LECTURER
Open University Malaysia, Ipoh, Malaysia
01.2004 - 10.2007
- Tutored and facilitated online, distance and face to face foundation and degree programmes
- Supervised and mentored undergraduates research projects as part of their degree programmes
- Participated and administrated E-learning through online forums with students.
HEAD of the English Language Department
Sam Tet Chinese School, Ipoh, Perak, Malaysia
12.1995 - 12.2005
Education
New Zealand Certificate in Business (First Line Management) -
Open Polytechnic of New Zealand
12.2014
Doctor of Philosophy in Education (specialised in Assessment and Evaluation) -
Victoria University of Wellington, New Zealand
11.2023
Master of Education -
Sultan Idris Education University, Malaysia
12.2007
Bachelor of Education (Hons) -
University Putra Malaysia, Malaysia
Malaysia11.2002
Diploma: Teaching -
Darulaman Teachers Institute, Malaysia
Malaysia10.1995
Skills
- Reporting and analysis
- Investigative and evaluative skills
- Critical thinking
- Leadership
- Student Development
- Training and mentoring
- Research abilities
- Compliance requirements
- Strategic thinking
- Conflict resolution
- Problem-solving
References
Available upon request
Certification
Enterprise Risk Management – Bringing it to life (Protecht, Australia) Mar 2024
Using Power BI with Excel, Power BI Data Analyst Associate PL300 Cert Prep Connecting to Power BI Data (LinkedIn) June 2023
Leading Project, Leading Remote Projects and Virtual teams (LinkedIn) April 2023
Project Management Foundations – Small project (LinkedIn) Feb 2023
Data Visualization and Data Analytics (LinkedIn) Feb2023
Project management Risk 2018 (LinkedIn) Jan 2023
Project Management: Risk and Quality (LinkedIn) Oct2022
Timeline
SENIOR PROGRAMME ADVISOR -RISK SPECIALIST
Value and Governance – Transformation Office, Ministry of Social Development
10.2023 - Current
SENIOR ADVISOR
Risk and Assurance – Regulatory Performance and Insights, New Zealand Transport Agency
11.2021 - 10.2023
PROGRAMME DEVELOPER (Contractor)
Developed programmes for CC Training Academy Limited
10.2021 - 01.2022
LEAD EVALUATOR
Monitoring and Assessment, Quality Assurance Division, New Zealand Qualification Authority
11.2018 - 11.2021
PROGRAMME MANAGER
Whitireia/Weltec New Zealand
05.2018 - 11.2018
SENIOR ACADEMIC
ESOL Faculty, Whitireia New Zealand, Wellington
08.2015 - 05.2018
RESEARCH ASSISTANT
Dr Lex McDonald, Victoria University of Wellington
03.2012 - 01.2014
LECTURER
Open University Malaysia, Ipoh, Malaysia
01.2004 - 10.2007
HEAD of the English Language Department
Sam Tet Chinese School, Ipoh, Perak, Malaysia
12.1995 - 12.2005
New Zealand Certificate in Business (First Line Management) -
Open Polytechnic of New Zealand
Doctor of Philosophy in Education (specialised in Assessment and Evaluation) -
Victoria University of Wellington, New Zealand
Master of Education -
Sultan Idris Education University, Malaysia
Bachelor of Education (Hons) -
University Putra Malaysia, Malaysia
Diploma: Teaching -
Darulaman Teachers Institute, Malaysia
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