Summary
Overview
Work History
Skills
Ird
Additional Information
Personal Information
References
Currently a member of Creo Pokeno and Fast Fitness Te Kauwhata
Timeline
Generic

Shona Fitness-Paki

Rd2 Te Kauwhata,WKO

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customers. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Customer Service Cashier

Visual Merchandising
11.2022 - Current
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.

Administration for Our Concrete Business

Covid Concrete Ltd
07.2018 - Current
  • Invoicing, Quotes, GST returns, credit control and liaising with the accountant.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to director.
  • Responded to customer requests for products, services, and company information.
  • Created engaging content for Facebook, and Instagram.

Learning Assistant/Steps Coordinator

Te Kauwhata Primary School
10.2014 - 07.2018
  • Working alongside children with and without special needs, helping in the classroom when needed, taught the Steps Literacy program
  • I also ran the school netball for 3 years and became the support staff representative for the Positive Behavior for Learning team.

Casual Marketing Assistant

Prolife Foods Limited
06.2014 - 10.2015
  • Picking and Packaging of advertising material to courier off to various stores throughout New Zealand, Organising Courier pickups, printing of extra materials, reporting and finishing work load within a set time frame.

Casual Merchandiser

Infield Merchandising Ltd
10.2011 - 02.2015
  • Displaying and removing Hyper fins, Hyper floor decal, Shelf dispensers and other POS materials for different clients
  • Reporting back to head office and photos of installs using the Latitude reporting system, Maintaining Skinny mobile stands and POS
  • Some demo work where I would arrive in store set up a table, cook recipes from scratch, and promote certain products that were used in the recipe
  • Get feedback from customers and report back to head office on verification reports.

Part time Merchandiser/Sales Representative

Instore Merchandising Ltd/The Hub
06.2012 - 10.2014
  • Laminex samples in hardware and cabinet making stores, changing out range updates etc
  • Displaying POS materials
  • Store builds, ordering and displaying stock, crediting stock, implementing planograms, Reporting to Head office and my Territory Manager in a timely manner, Store relay of products to planogram (Countdown), Special one-off tasks for certain clients
  • I was involved preparing the stands in a very large southern area (Dairies, Supermarkets, Liquor Outlets) for British American Tobacco before the new change of government legislation on tobacco
  • Continued on next page: Sales Representative for Reckitt and Benckiser selling in new products, gaining new shelf space and advertising new promotions as well as organising the cash rebates for the Four Square stores in my region

Casual Merchandiser / Team Leader

Storelink Sales Ltd
05.2010 - 03.2012
  • Management of an area team, Training new staff, Price tickets, building displays, liaison with store managers regards up and coming promotions, ensuring the store has allocated the extra stock for this, stock counts, re-pricing tasks, advising client managers and company reps of any situations or queries, completing paperwork as per company procedure, mending broken packaging if possible, replace stock from the shop storeroom, placement of excess stock as designated, rotating of stock, dusting of stands, planogram stands and store shelving, relays, emailing and faxing compliances on time, reporting back to my area manager.

Skills

  • Cash Handling
  • Customer Service
  • Guest Services
  • Merchandise Restocking
  • Product Merchandising
  • Customer Inquiries
  • Customer Satisfaction
  • Cleaning and Sanitizing

Ird

58 971 265

Additional Information

  • He Papa Tikanga through Te Wananga
  • Clean, current, Full New Zealand Drivers Licence, Own reliable vehicle
  • Safe in store pass
  • First aid certificate

Personal Information

Date of Birth: 10/15/80

References

  • Dianna Horsefield, Visual Merchandising, 021 023 64187
  • Brian Martin, Deputy Principal/CENCO, 021 256 9433
  • Maria Tahere, Storelink Manager, 021 023 44377


Currently a member of Creo Pokeno and Fast Fitness Te Kauwhata

Attend daily classes at these gym establishments and partake in regular challenges and games days that both gyms offer.  I have a real passion for the sport and fitness industry and have used my sales skills and relationships to encourage my gym peers to expand their memberships, or signup to the same games/challenges I partake in, also encouraged a bunch of ladies to have bodyscans done to keep progress of their gym journeys at Creo Pukekohe.

Timeline

Customer Service Cashier

Visual Merchandising
11.2022 - Current

Administration for Our Concrete Business

Covid Concrete Ltd
07.2018 - Current

Learning Assistant/Steps Coordinator

Te Kauwhata Primary School
10.2014 - 07.2018

Casual Marketing Assistant

Prolife Foods Limited
06.2014 - 10.2015

Part time Merchandiser/Sales Representative

Instore Merchandising Ltd/The Hub
06.2012 - 10.2014

Casual Merchandiser

Infield Merchandising Ltd
10.2011 - 02.2015

Casual Merchandiser / Team Leader

Storelink Sales Ltd
05.2010 - 03.2012

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