Shona Hislop

• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Established trusting relationships with clients and their families through empathetic communication and active listening.
• Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
• Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
• Coordinated appointments for clients with healthcare providers to promote consistent access to essential medical services.
• Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
• Promoted independence among clients through skill-building exercises and goal-setting initiatives.
• Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
• Assisted clients in managing medications, ensuring adherence to prescribed treatments.
• Assisted in creating safe and supportive environment for clients, fostering sense of security and belonging.
• Coordinated with healthcare professionals to develop personalized care plans for clients, ensuring their specific needs were met.
• Guided clients in developing social skills, enabling better interaction with others and reducing feelings of isolation.
• Advocated for client rights and needs within broader social services system, ensuring their voices were heard and acted upon.
• Provided crisis intervention when necessary, maintaining client safety and stability.
• Provided emotional support to clients, improving their mental health and overall wellbeing.
• Educated clients and families on mental health, wellness and recovery topics.

• Assisted clients in achieving greater independence, fostering a sense of empowerment through guidance and encouragement.
• Established trust-based relationships with clients through empathetic communication and active listening skills.
• Enhanced client well-being by providing comprehensive support and resources tailored to individual needs.
• Provided crisis intervention support when needed, deescalating situations while prioritizing the safety of all involved parties.
• Developed personalized care plans, addressing each client''s unique needs and goals for improved quality of life.
• Collaborated with healthcare professionals to develop comprehensive care plans that address both mental and physical health needs.
• Supported clients in crisis situations by providing immediate interventions and coordinating with emergency services.
• Managed cases of Type clients receiving social or community service support.

• Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
• Lifted patients using appropriate equipment in accordance with moving and handling policy.
• Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
• Observed patient skin conditions and reported findings to registered nurse.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.
• Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
• Supported nursing staff with care of incontinent patients and promotion of continence care.
• Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
• Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
• Coordinated with healthcare professionals to update patient records, ensuring accuracy and confidentiality.
• Monitored and recorded patient vitals, providing critical data for healthcare professionals to assess patient health.
• Assisted with nutritional planning, ensuring patient diets supported health and recovery goals.
• Helped patients with self-feeding and assisted feeding, based on individual needs.
• Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
• Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
• Responded to patient requests for supplies and personal comfort items such as extra blankets.

• Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
• Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
• Removed trash, debris and other waste materials from premises.
• Used time management and efficient cleaning methods to meet deadlines.
• Handled equipment, chemicals, and materials properly and with caution.
• Emptied trashcans and transported waste to collection areas.
• Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
• Provided assistance to other staff members with cleaning of difficult areas.
• Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
• Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
• Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
• Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
• Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
• Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
• Kept public pathways clear of safety hazards and spills with regular checks and attention.
• Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.

Delivered ACC equipment to people who needed it. Like Exercycles and shower chairs and knee scooter.

Lifted 25kgs