Shona Ledgerwood
Dunedin
Summary
A hardworking, highly motivated library professional with strong customer service and a proven commitment to supporting both the community and library team success. Recognised for dependability, excellent communication, and strong problem-solving skills, with the ability to prioritise tasks and meet deadlines effectively. Highly organised and self-motivated, with a focus on delivering positive patron experiences. Recipient of the 2025 Dunedin City Council “Celebration of Us” Wellbeing Award for an outstanding contribution to workplace wellbeing.
Collaborated with cross-council representatives to develop and implement homelessness policy initiatives.
Overview
39
39
years of professional experience
Work History
Information Services Supervisor
Dunedin Public Libraries
02.2024 - Current
- Created programming initiatives to promote use of library resources among diverse populations in the community
- Provided technical guidance and support for staff on computer applications, systems, and network connectivity issues
- Collaborated with other departments within the organisation to develop plans for expanding services offered at the library
- Developed training materials and conducted staff trainings on library processes and procedures
- Managed a team by providing guidance, mentoring, coaching, feedback, and performance evaluation
- Planned and taught classes on topics related to information literacy, library instruction, and technology issues
- Reviewed applications for potential employees and conducted interviews when necessary during recruitment process
Collection Specialist - Collection Development
Dunedin Public Libraries
07.2014 - 02.2023
- Liaised with supervisors to further enhance the service and overall customer experience
- Developed and successfully run Narratives dementia book group and Adult Colouring in group
- Encouraged teamwork within the team and other areas of the library
- Health & Safety representative - on both the library and council committees
- Performed collection development activities: Curate a diverse range of resources (print and digital) to meet community needs.
- Promoted libraries through community groups
- Community outreach work
- Worked closely with supplier reps via email or in person
Library Assistant - Collection Services
Dunedin Public Libraries
01.2000 - 06.2014
- Created and maintained orders/subscriptions
- Stock management - rotation of AV material for community libraries, serials management
- Staff training
- Health & safety representative
- Issuing and receiving library materials, collecting fines and maintaining records
- Service Centre payments - cash handling
- Registration of dogs, payments of rates, building consents
- Promoted library material with displays
- School visits - including taking storytime sessions
Publications Specialist
Royal New Zealand Air Force
01.1987 - 06.1998
- Edited complex document sets according to defence standards
- Collaborated with subject matter experts to develop accurate content for defence staff
- Trade Specialist Instructor - training staff on junior and senior courses, produced instructional material
- Conferred with customer representatives
- Managed a staff of up to 20 enlisted and civilian personnel.
Emergency First Responder/Educator/Area Committee
St John New Zealand
01.2019 - Current
- Developed expertise in providing basic first aid, CPR and AED
- Provided emotional support to family members during stressful times
- Demonstrated critical thinking skills to assess and respond quickly in emergency situations
- Actively participated in community outreach programs promoting health education initiatives
- Educator in 3 steps for life (CPR instructor) liaising with community groups
- Area Committee - engaging with various community groups (networking), community promotion
Air Training Corps Cadet Officer
New Zealand Defence Force
01.2008 - 01.2014
- Training of ATC cadets on leadership skills, firearms, first aid, etc
- Working with young adults and their families
Education
Diploma - Information & Library Studies Level 6
Open Polytechnic
New Zealand12.2006
He Papa Tikanga - Level 3 -
Te WānangaAotearoa
Certificate in Emergency Care - First Responder
Te Pukenga
New Zealand12.2019
National Certificate in Adult Education - Training
Tai Poutini Aotearoa
01.2010
Skills
- Strong communication skills
- Customer service: Excellent interpersonal skills for assisting with a diverse range of library patron, providing a positive experience
- Adaptability: Flexibility to handle new challenges, work with evolving technology, and to changing library procedures
- Empathy: Understanding and relating to the feelings and perspectives of others, resilient
- Positive attitude: Always showing a positive attitude no matter what
- Teamwork and collaboration: Experience working effectively with colleagues, staff, and volunteers
- Community outreach: Building connections and partnerships with local library stakeholders
Timeline
Information Services Supervisor
Dunedin Public Libraries
02.2024 - Current
Emergency First Responder/Educator/Area Committee
St John New Zealand
01.2019 - Current
Collection Specialist - Collection Development
Dunedin Public Libraries
07.2014 - 02.2023
Air Training Corps Cadet Officer
New Zealand Defence Force
01.2008 - 01.2014
Library Assistant - Collection Services
Dunedin Public Libraries
01.2000 - 06.2014
Publications Specialist
Royal New Zealand Air Force
01.1987 - 06.1998
Diploma - Information & Library Studies Level 6
Open Polytechnic
He Papa Tikanga - Level 3 -
Te WānangaAotearoa
Certificate in Emergency Care - First Responder
Te Pukenga
National Certificate in Adult Education - Training
Tai Poutini Aotearoa
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