Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Shonita Skipper-Cottrell

Okains Bay ,Akaroa

Summary

I am a hard working, positive person. I have a genuine love for hospitality and interacting with people from all around the world on a daily basis. I've recently graduated with a diploma in Tourism and Hospitality Management with my LCQ and Food Safety certificates. I am hoping to build on the skills I already have and have gained throughout my study in whatever role I find myself in next and take a positive step forward into my career.

Overview

2
2
years of professional experience

Work History

Cleaner

Bach Care
01.2022 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and stocked baches by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items if required.

Waitperson

Tides Bar And Eatery
11.2022 - 12.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, keep track of table plans and
  • Maintained clean and organized dining areas to uphold a high standard of hygiene
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Housekeeper

Tides Hotel
11.2022 - 03.2023
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in hotel rooms and hallways.
  • Maintained clean and comfortable environment in the hotel by vacuuming, cleaning windows, and dusting.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.

Cafe Worker

Waffle Haus
03.2022 - 09.2022
  • Sole responsibility of kitchen.
  • Wiped, sanitized and maintained floors, facility, and equipment to adhere with health and safety regulations.
  • Produced food and drink products adhering at company standard, e..g. Waffles, Milkshakes and Ice Cream.
  • Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
  • Monitored food temperatures to comply with safety regulations.

Education

Level 5 Diploma - Tourism And Hospitality Management

Nelson Marlborough Institute of Technology
Nelson, NZ
12.2023

High School Diploma -

Menzies College
Wyndham, NZ
12.2021

Skills

  • Valid LCQ and Food Safety Certificate
  • Exceptional Customer Service
  • Clear Communication Skills
  • Works well under pressure
  • Loves working with and meeting new people
  • Food Preparation
  • Housekeeping
  • Event Planning
  • Loves to learn new skills

References

Cherie Baker

NMIT Hospitality Department, Tutor.

+64 21 181 1289


Nicola Reid

Bach Care Manager

+64 22 696 8926


Jamie Stewart 

Owner of Waffle Haus

+64 27 243 3243

Timeline

Waitperson

Tides Bar And Eatery
11.2022 - 12.2023

Housekeeper

Tides Hotel
11.2022 - 03.2023

Cafe Worker

Waffle Haus
03.2022 - 09.2022

Cleaner

Bach Care
01.2022 - Current

Level 5 Diploma - Tourism And Hospitality Management

Nelson Marlborough Institute of Technology

High School Diploma -

Menzies College

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Shonita Skipper-Cottrell