Shontaye Preston
Hamilton,WKO
Summary
Forward-thinking professional with proven history of leadership, planning and problem solving. Adept collaboration with professional to accomplish demanding objectives, motivate staff, and organize resources. Systematic understanding of maintaining coverage for all operational needs.
I previously have been an Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Assistant Manager
TANK juicebar
Hamilton, WKO
02.2020 - 08.2023
- Assisted in daily operations to ensure smooth juicebar service.
- Managed inventory levels and ordered supplies as needed.
- Trained new staff on customer service and product knowledge.
- Monitored food safety standards and maintained cleanliness protocols.
- Conducted regular team meetings to improve communication and performance.
- Resolved customer complaints to enhance satisfaction and loyalty.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Developed a system for tracking inventory and ordering supplies as needed.
- Created reports on sales trends, inventory levels, and financial data.
- Established processes for monitoring customer satisfaction levels.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Recruited and trained new employees to meet job requirements.
- Assigned work and monitored performance of project personnel.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
Education
Event Management - Event Management
Career Academy
01.2026 - 03.2026
Level 1,2,3&4 - Hospitality And Tourism Management
NZMA WAIKATO
01.2018 - 07.2020
Skills
- Inventory management
- Staff training
- Food safety compliance
- Customer service
- Conflict resolution
- Team leadership
- Sales reporting
- Scheduling efficiency
- Strategic planning
- Performance evaluation
- Effective communication
- Problem solving
- Process improvement
- Time management
- Customer engagement
- Customer relations
- Customer rapport
- Succession planning
- Customer relationship management (CRM)
- Sales monitoring
- Adaptability and flexibility
- Coaching and mentoring
- Employee performance evaluation
- Team collaboration
- Policy enforcement
- Performance reviewing
- Budgeting and finance
- Schedule oversight
- Cost control
- Multitasking and organization
- Staff training and development
- Operations management
- Strategic thinking
- Product and service sales
- Customer service and satisfaction
- Decision-making
- Retail operations
- Employee supervision
- Financial reporting
- Google drive
- Workload management
- Recruiting and interviewing
- Employee scheduling
- Staff management
- Staff development
- Orientating and training
- Negotiation
- Process improvement strategies
- Cost reduction
- Team motivation
- Corporate social responsibility
- Staff supervision
- Problem-solving
- Promotional planning
- Money handling
- Goal setting
- Adobe creative suite (photoshop, illustrator, dreamweaver)
Languages
English
First Language
Maori
Upper Intermediate (B2)
B2
Certification
- Level 1 Hospitality and Tourism
- Level 2 Hospitality and Tourism
- Level 3 Hospitality and Tourism
- Level4 Hospitality and Tourism
- LCQ
- Event management (currently studying)
References
References available upon request.
Timeline
Event Management - Event Management
Career Academy
01.2026 - 03.2026
Assistant Manager
TANK juicebar
02.2020 - 08.2023
Level 1,2,3&4 - Hospitality And Tourism Management
NZMA WAIKATO
01.2018 - 07.2020