Summary
Overview
Work History
Education
Skills
Timeline
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Shontayne Isaacs

Whanganui

Summary

Professional with a proven track record in customer service and administrative support. I consistently work towards providing client satisfaction through effective communication and problem-solving. Skilled in data entry and adept at prioritising tasks, ensuring efficiency with the intention of fostering a positive environment for both staff and clients.

Overview

22
22
years of professional experience

Work History

Weekend Receptionist

Broadview Lifecare
11.2024 - Current
  • Create a positive experience for our resident's and their whanau by efficiently handling front desk tasks and addressing inquiries in a timely manner.
  • Responsible for maintaining staff roster during the weekends. Ensuring that there is adequate staffing and working to find cover for shifts not already staffed for the week ahead.
  • Coordinate with RN's to pick up medications for resident's as well as deliver specimen samples to the lab.
  • Effectively resolve staff issues where possible and directing them to the appropriate manager for further assistance if required.
  • Scanning new and updated resident information into our healthcare management system (Ecase)

Admin and Loans Processor

Whanganui Finance Ltd
10.2019 - 11.2024
  • Achieved a high level of customer satisfaction with prompt communication regarding loan status updates or additional required documentation.
  • Provided advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
  • Confirmed applicants met lender requirements to repay loans by calculating debt to income ratios.
  • Assisted clients who were in financial hardship and worked with them to explore solutions.
  • Worked with clients to bring delinquent accounts up to date or send to debt collection when all options were exhausted.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Stayed up to date on any changes to lending regulations in order to remain compliant with current laws.
  • Contacted clients via telephone or email to relay acceptance or rejection of applications.
  • Reconciled transactions using xero.


Customer Services Officer (Teller)

Credit Union Baywide
09.2019 - 10.2019
  • Being the first point of contact for all phone calls and walk in clients and ensuring that clients were welcomed by someone who demonstrated empathy in a non judgemental environment.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations. Particularly regarding Kiwisaver and Insurance.
  • Handled escalated calls efficiently, finding resolutions for the customer as well as the company where possible.
  • Educated customers about billing and payment processing.
  • Responsible for incoming cash and monitoring the cash safe as well as maintaining the onsite ATM.
  • Set appointments for lenders as well as following up with a text reminder to clients.

Assistant Manager

Pumpkin Patch
08.2008 - 09.2013
  • Used POS system to process sales, returns and gift card activations.
  • Monitored cash intake and deposit records to maintain financial accuracy and reduce discrepancies.
  • Mentored junior staff members in their professional development by offering guidance and support.
  • Assisted in recruiting, interviewing and hiring of new staff.
  • Worked to set up floor plans as directed by head office.
  • Developed strong working relationships with staff to help promote a positive working environment.

Duty Manager

Farmers Trading
01.2004 - 08.2008
  • Opened and closed location and monitored shift changes to uphold successful operations.
  • Greeted customers, helped locate merchandise and suggested suitable options.
  • Demonstrated flexibility by adapting to various roles as needed.
  • Worked effectively in faced pace environments.


Education

Certificate - Beauty Therapy

Wintec
Hamilton, NZ
01-2002

Certificate - Tourism And Travel

George Seymour College
Hamilton, NZ
01-2000

Skills

  • Customer service expertise
  • Administrative support
  • Punctual and reliable
  • Excellent communication
  • Telephone and email etiquette
  • Data entry
  • Able to prioritise tasks

Timeline

Weekend Receptionist

Broadview Lifecare
11.2024 - Current

Admin and Loans Processor

Whanganui Finance Ltd
10.2019 - 11.2024

Customer Services Officer (Teller)

Credit Union Baywide
09.2019 - 10.2019

Assistant Manager

Pumpkin Patch
08.2008 - 09.2013

Duty Manager

Farmers Trading
01.2004 - 08.2008

Certificate - Beauty Therapy

Wintec

Certificate - Tourism And Travel

George Seymour College

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Shontayne Isaacs