Shontayne Isaacs
Whanganui
Summary
Professional with a proven track record in customer service and administrative support. I consistently work towards providing client satisfaction through effective communication and problem-solving. Skilled in data entry and adept at prioritising tasks, ensuring efficiency with the intention of fostering a positive environment for both staff and clients.
Overview
22
22
years of professional experience
Work History
Weekend Receptionist
Broadview Lifecare
11.2024 - Current
- Create a positive experience for our resident's and their whanau by efficiently handling front desk tasks and addressing inquiries in a timely manner.
- Responsible for maintaining staff roster during the weekends. Ensuring that there is adequate staffing and working to find cover for shifts not already staffed for the week ahead.
- Coordinate with RN's to pick up medications for resident's as well as deliver specimen samples to the lab.
- Effectively resolve staff issues where possible and directing them to the appropriate manager for further assistance if required.
- Scanning new and updated resident information into our healthcare management system (Ecase)
Admin and Loans Processor
Whanganui Finance Ltd
10.2019 - 11.2024
- Achieved a high level of customer satisfaction with prompt communication regarding loan status updates or additional required documentation.
- Provided advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Confirmed applicants met lender requirements to repay loans by calculating debt to income ratios.
- Assisted clients who were in financial hardship and worked with them to explore solutions.
- Worked with clients to bring delinquent accounts up to date or send to debt collection when all options were exhausted.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Stayed up to date on any changes to lending regulations in order to remain compliant with current laws.
- Contacted clients via telephone or email to relay acceptance or rejection of applications.
- Reconciled transactions using xero.
Customer Services Officer (Teller)
Credit Union Baywide
09.2019 - 10.2019
- Being the first point of contact for all phone calls and walk in clients and ensuring that clients were welcomed by someone who demonstrated empathy in a non judgemental environment.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations. Particularly regarding Kiwisaver and Insurance.
- Handled escalated calls efficiently, finding resolutions for the customer as well as the company where possible.
- Educated customers about billing and payment processing.
- Responsible for incoming cash and monitoring the cash safe as well as maintaining the onsite ATM.
- Set appointments for lenders as well as following up with a text reminder to clients.
Assistant Manager
Pumpkin Patch
08.2008 - 09.2013
- Used POS system to process sales, returns and gift card activations.
- Monitored cash intake and deposit records to maintain financial accuracy and reduce discrepancies.
- Mentored junior staff members in their professional development by offering guidance and support.
- Assisted in recruiting, interviewing and hiring of new staff.
- Worked to set up floor plans as directed by head office.
- Developed strong working relationships with staff to help promote a positive working environment.
Duty Manager
Farmers Trading
01.2004 - 08.2008
- Opened and closed location and monitored shift changes to uphold successful operations.
- Greeted customers, helped locate merchandise and suggested suitable options.
- Demonstrated flexibility by adapting to various roles as needed.
- Worked effectively in faced pace environments.
Education
Certificate - Beauty Therapy
Wintec
Hamilton, NZ01-2002
Certificate - Tourism And Travel
George Seymour College
Hamilton, NZ01-2000
Skills
- Customer service expertise
- Administrative support
- Punctual and reliable
- Excellent communication
- Telephone and email etiquette
- Data entry
- Able to prioritise tasks
Timeline
Weekend Receptionist
Broadview Lifecare
11.2024 - Current
Admin and Loans Processor
Whanganui Finance Ltd
10.2019 - 11.2024
Customer Services Officer (Teller)
Credit Union Baywide
09.2019 - 10.2019
Assistant Manager
Pumpkin Patch
08.2008 - 09.2013
Duty Manager
Farmers Trading
01.2004 - 08.2008
Certificate - Beauty Therapy
Wintec
Certificate - Tourism And Travel
George Seymour College
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