Shontell Revell
Napier City,HKB
Summary
A professional individual with exceptional customer service and consultative sales abilities. Offering a strong track record of building loyal customer relationships to create recurring revenue. Adept at developing and implementing policies to drive store effectiveness, demonstrated over a progressive career history.
Overview
18
18
years of professional experience
1
1
Certification
Work History
General Manager
A W Holder & Sons Plumbing Plus
01.2023 - 04.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction
- Developed and implemented strategies to increase sales and profitability
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty
- Formulated policies and procedures to streamline operations
Marketing Manager
A W Holder & Sons Plumbing Plus
09.2018 - 10.2022
- Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue
- Created and launched new online marketing strategies, resulting in sale increases across the business. This was achieved by going digital across Facebook & Instagram as well as completing all their radio, newspaper and magazine presence
- Provided recommendations to promote brand effectiveness and product benefits. This was achieved by re-branding all of the business from the buildings, to the vehicles, down to the business cards
- Enhanced profitability by developing pipelines utilising marketing and sales strategies
Held one-on-one meetings with other's to identify selling hurdles and offered insight into best remedy Marketed plumbing supplies to targeted audience at trade shows and events
Branch Manager
A W Holder & Sons Plumbing Plus
02.2018 - 10.2022
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning, whilst securing new customer relationships
- Maintained friendly and professional customer interactions
- New market penetration and sale figures by leveraging supplier relationships and personally overseeing negotiations resulting in revenue increase
- Hired, supervised and coached employees on sale strategies to optimise performance
- Identified prospects' needs and developed appropriate responses along with suitable information and products and services
- Prepared and implemented strategic growth plans for territory based on company goals and expectations
- Engaged in product training, demonstrations, customer awareness, branding and acquisition initiatives to raise awareness and revenue
Private Nanny
Kirsty Edwards & Brent Holder
10.2015 - 02.2018
- Built positive and nurturing environments to support three young children with their social and emotional growth
- Established lasting, professional connections with the family and children by encouraging open communication and delivering positive feedback
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Taught the children everyday skills and language
- Supported the children's educational progress by reviewing completed homework, quizzing on math etc. and assisting with school projects
- Travelled with the family on out of town or overseas trips to care for the children, allowing the parents to share private time while giving the children adventures in diverse environments
Assistant Maitre D'
Rusty Pelican Restaurant
10.2007 - 01.2015
- Worked flexible hours; nights, weekends and public holidays
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Improved operations through consistent hard work and dedication
- Started as a waitress at 14-years-old and progressed to Assistant Maitre D' by the time I left
Education
Bachelor of Science - Psychology And Human Development
University of Waikato
Hamilton, NZ10-2015
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Time management
- Customer relations
- Relationship building
- Staff training/development
- Inventory control
- Goal setting
- Verbal and written communication
Certification
Effective Leadership Programme
Timeline
General Manager
A W Holder & Sons Plumbing Plus
01.2023 - 04.2025
Marketing Manager
A W Holder & Sons Plumbing Plus
09.2018 - 10.2022
Branch Manager
A W Holder & Sons Plumbing Plus
02.2018 - 10.2022
Private Nanny
Kirsty Edwards & Brent Holder
10.2015 - 02.2018
Assistant Maitre D'
Rusty Pelican Restaurant
10.2007 - 01.2015
Bachelor of Science - Psychology And Human Development
University of Waikato
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