Summary
Work History
Education
Skills
Timeline
Generic

Shontelle Whittaker

Hastings,HKB

Summary

Dedicated costumer services an history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Offering excellent communication and good judgment.

Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.

Work History

Bar Manager

Tenfold
Wairoa, HKB
11.2016 - 11.2020
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks and customer-focused events.
  • Handled $1000's of cash on daily basis, which built trustworthiness and loyalty with owners.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
  • Followed all safety requirements for alcohol service and maintained network of available ride services for inebriated customers.
  • Checked ID cards and verified bar guests were of legal age.
  • Took customer orders and capitalized on opportunities to sell special beverage and food options.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Poured and prepared mixed drinks for over Numbers of customers daily.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.

Council Gardens

Lou/felix
Wairoa, 4108
03.2015 - 03.2016
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Improved operations through consistent hard work and dedication.

Deli Worker

New World Systems
Wairoa , 4108
02.2013 - 02.2014
  • Carefully prepared orders by slicing, weighing and packaging cheeses and meats and accurately calculated prices.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Opened new inventory and rotated stock by dates to maintain freshness.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Learned other teammates' work tasks to train as backup.

Council Gardens

Lou/felix
Wairoa, 4108
03.2012 - 03.2013
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Takeaways

Stu Mayo
Wairoa , 4108
05.2003 - 11.2005
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained excellent attendance record, consistently arriving to work on time.

Bakery Worker

Oslers Bakery
Wairoa , 4108
01.2004 - 01.2005
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed baking duties.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Kept cash drawer accurate with appropriate change and small bills to meet customer needs.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Panel an Paint Assistant

Mike Fair (dec)
Whitianga, WKO
11.2001 - 11.2003
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Carried out day-day-day duties accurately and efficiently.
  • Served customers and followed outlined steps of service.
  • Identified issues, analyzed information and provided solutions to problems.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Wool Handler

Gallaher Contractors
Wairoa, 4108
10.1998 - 10.2001
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Identify an separate areas of wool an sheep
  • Constantly keep area tidy for other workers
  • Keeping up with a fast paced environment

Education

Small Business Management

Small Business Management
Wairoa
01.2015

Food An Safety

EIT
Wairoa
04.2013

Hair Dresser

EIT
Taradale, HKB
02.2008

Wairoa Collage
Wairoa
01.1996

Skills

  • Anticipating Problems
  • Investigating Complaints
  • Revenue Forecasting
  • Money Handling
  • Staff Scheduling
  • Customer Needs Assessments
  • Front of House Management
  • Vendor Relations
  • Responsible Alcohol Service
  • Suggestive Selling
  • Health Code Compliance
  • Safe Work Practices
  • Monitoring Food Preparation
  • Bar Management
  • Liquor Law Compliance
  • Glassware Polishing
  • Sanitation Regulations
  • Food and Beverage Management

Timeline

Bar Manager

Tenfold
11.2016 - 11.2020

Council Gardens

Lou/felix
03.2015 - 03.2016

Deli Worker

New World Systems
02.2013 - 02.2014

Council Gardens

Lou/felix
03.2012 - 03.2013

Bakery Worker

Oslers Bakery
01.2004 - 01.2005

Takeaways

Stu Mayo
05.2003 - 11.2005

Panel an Paint Assistant

Mike Fair (dec)
11.2001 - 11.2003

Wool Handler

Gallaher Contractors
10.1998 - 10.2001

Small Business Management

Small Business Management

Food An Safety

EIT

Hair Dresser

EIT

Wairoa Collage

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Shontelle Whittaker