Shoum Das
Auckland,AUK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Store Manager
Target Furniture
01.2023 - 07.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Mitigated business risks by working closely with staff members and assessing performance.
Assistant Store Manager
Target Furniture
03.2021 - 12.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Stylist Sales Associate
Rodd & Gunn
08.2018 - 03.2021
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Connected and engaged with customers to understand styling needs.
- Supported sales floor, cash wrap and back of house to catalyze daily operations.
- Embraced fashion and understood market trends to articulate in client interactions.
- Advised client base of new products and seasonal fashions to increase store sales.
- Handled special requests from VIP clients, liaising with personal assistants and private buyers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Prioritized helping customers over completing other routine tasks in store.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Developed strong rapport with customers and created positive impression of business.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Recommended complementary purchases to customers, increasing revenue.
HR Intern
Cardinal Logistics
07.2020 - 11.2020
- Created and updated tracking spreadsheets using MS Excel.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Updated and maintained employee records to respond quickly to requests for information.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Answered phone and performed clerical duties to assist human resources department.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted orientations and helped employees complete necessary paperwork to get new hires established and up to speed quickly.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Developed and implemented onboarding and orientation programs for new employees.
Customer Service Representative
Auckland Transport
04.2017 - 12.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided primary customer support to internal and external customers.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Front Desk Administrator
The Sentinel Apartment
05.2016 - 04.2017
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Prepared weekly employee work schedules to meet operational needs.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Maintained transaction security by verifying payment cards against identification.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained personnel records and updated internal databases to support document management.
- Monitored front areas so that questions could be promptly addressed.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Post Graduate Diploma - Business Management
Whitireia Community Polytechnic
Auckland, New Zealand08.2019
Graduate Diploma in Applied Business Studies - Applied Business Studies
Whitireia Community Polytechnic
Auckland, NZ12.2016
Post Graduate Diploma in Humna Resource Management - Human Resource Management
Bangladesh Institue of Management
Bangladesh01.2015
MBA - Business Management
National University of Bangladesh
Bangladesh08.2012
BBA - Management
National Universtity
Bangladesh07.2011
Skills
- Time Management
- Staff Management
- Accurate Cash Handling
- Employee Motivation
- Inventory Management
- Customer Service
- Order Management
- Goals and Performance
- Staff Training
- Store Opening and Closing Procedures
- Budgeting and Cost Control
- Bank and Safe Deposits
- Customer Relations
- Bank Deposit Procedures
- Positive and Friendly
- Outstanding Communication Skills
- Recruiting and Hiring
- Sales Professional
- Delegating Work
- Store Displays
- Retail Merchandise Quality Standards
- Verbal and Written Communication
- Sales Promotion
- Customer Response
- Cash Management
- Improve Performance
- Safety and Security Enforcement
- Merchandising
Timeline
Store Manager
Target Furniture
01.2023 - 07.2023
Assistant Store Manager
Target Furniture
03.2021 - 12.2022
HR Intern
Cardinal Logistics
07.2020 - 11.2020
Stylist Sales Associate
Rodd & Gunn
08.2018 - 03.2021
Customer Service Representative
Auckland Transport
04.2017 - 12.2017
Front Desk Administrator
The Sentinel Apartment
05.2016 - 04.2017
Post Graduate Diploma - Business Management
Whitireia Community Polytechnic
Graduate Diploma in Applied Business Studies - Applied Business Studies
Whitireia Community Polytechnic
Post Graduate Diploma in Humna Resource Management - Human Resource Management
Bangladesh Institue of Management
MBA - Business Management
National University of Bangladesh
BBA - Management
National Universtity
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