Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Accomplishments
Timeline
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Shraddha Doiphode

Shraddha Doiphode

Auckland,AUK

Summary

Enthusiastic Assistant General Manager in real estate offers over 14 years of experience in leadership roles. Excellent team leader and problem solver with resourceful and flexible approach to team management. Knowledgeable about CRM operations and best practices to maintain effective operational output.

Overview

14
14
years of professional experience

Work History

Assistant General Manager - CRM

Kasturi Housing
India, Pune
10.2015 - 11.2023
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Motivated and led team members to work together to achieve targets.
  • Resolved customer complaints in a timely manner while maintaining a professional demeanor.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Formed and sustained strategic relationships with clients.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Coordinated training sessions for staff members on customer service best practices.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Generated reports on customer feedback and identified areas of improvement.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service.
  • Responded promptly to emails, phone calls, and other forms of communication from customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Provided guidance on loan programs, interest rates and other related matters to customers.
  • Maintained up-to-date knowledge of relevant laws, regulations and best practices in the industry.
  • Collected deposits or payments and arranged for billing.

Customer Relationship Manager

Samarttha Properties
India, Pune
04.2012 - 10.2015
  • Prepared documents such as purchase agreements and deeds of trust.
  • Advised clients on market conditions, pricing and legal requirements for property transactions.
  • Promoted active listings through social media marketing, open houses and newsletters.
  • Maintained current and accurate CRM database of prospective customers.
  • Managed financial transactions related to real estate purchases and sales.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Facilitated deals between sellers, buyers and brokers for maximum profits.
  • Verified accuracy of documentation and fund disbursements for sales.
  • Collaborated with appraisers, home inspectors, contractors, and other professionals throughout the transaction process.
  • Performed administrative tasks such as filing reports and preparing budgets.
  • Provided guidance on zoning regulations, property taxes, and financing options.
  • Provided client guidance regarding market conditions, mortgage options, and legal requirements.
  • Maintained records of all transactions in a secure database system.

Education

Company Secretary ( Executive - Level II ) -

ICSI
ICSI Institute
08-2014

Bachelor of Commerce -

DBA
Pune
06-2009

Skills

  • Team Leadership Strength
  • Financial Reporting
  • Business Operations Background
  • Sales Forecasting
  • Budgeting and Cost Control
  • Financial Leadership Expertise
  • Customer Relationship Management (CRM)
  • Budget Control
  • Training and Development Skill
  • Documentation Abilities
  • Client Counseling
  • Aftermarket Sales
  • Customer Portfolio Management
  • Customer Trend Analysis
  • Customer Service
  • Credit History Analysis
  • Sales Process
  • Customer Complaint Resolution
  • Staff Training and Development
  • Relationship Building
  • Document Management

Languages

English
Full Professional
Hindi
Full Professional
Marathi
Full Professional

Affiliations

Conducted in-depth SAP training program for industry professionals

Organizer CRM best practice seminar (2020)

Spearheaded in the implementation of customer feedback system resulting in a 36% increase in clients satisfaction

Accomplishments

Best employee of the company ( Year 2019 and Year 2022 )

Timeline

Assistant General Manager - CRM

Kasturi Housing
10.2015 - 11.2023

Customer Relationship Manager

Samarttha Properties
04.2012 - 10.2015

Company Secretary ( Executive - Level II ) -

ICSI

Bachelor of Commerce -

DBA

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Shraddha Doiphode