Shraddhaben Raval
Auckland
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
15
15
years of professional experience
Work History
Sales Representative
Genesis Energy
11.2022 - 05.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
Service Consultant Manager
Te Rito Foundation
10.2020 - 09.2021
- Increased profits by 15% through effective client engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Introduced new systems of organization to streamline company changes.
- Directed major client engagements and monitored asset managements
- Designed new projects with timelines, budgets and scope of work plans.
Duty Manager
Xotic Sweets And Snacks
04.2018 - 10.2020
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Developed and implemented new procedures and policies to improve operational productivity.
Paralegal
SR. Advocate Rameshchandra Thakar
07.2008 - 02.2018
- Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.
- Edited and proofread legal documents to verify accuracy.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Conducted detailed client intakes and entered information into company database.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Prepared legal briefs, motions, and pleadings.
- Conferred with clients and other involved parties to gather and track case information.
Education
Graduate Diploma - Applied Business Managment
Otago Polytechnic
Auckland, NZ03.2019
Bachelor of Law - Law Enforcement
Gujarat University
M.N. Nanavati Law Collage04.2008
Bachelor of Arts - Psychology
Gujarat University
Gujarat06.2005
Skills
- Quotas and Goals
- Interpersonal Communication Skills
- Problem-Solving Strengths
- Maintaining Customer Database
- Quote Information
- Consulting with Customers
- Sampling Techniques
- Unsupervised Learning
- Inside and Outside Sales
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Timeline
Sales Representative
Genesis Energy
11.2022 - 05.2023
Service Consultant Manager
Te Rito Foundation
10.2020 - 09.2021
Duty Manager
Xotic Sweets And Snacks
04.2018 - 10.2020
Paralegal
SR. Advocate Rameshchandra Thakar
07.2008 - 02.2018
Graduate Diploma - Applied Business Managment
Otago Polytechnic
Bachelor of Law - Law Enforcement
Gujarat University
Bachelor of Arts - Psychology
Gujarat University
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