Shradha Adhikary
Customer Service Representative
Wellington
Summary
Experienced professional with over 12 years in the Banking and Insurance industry. Specializes in unsecured and secured loans, group insurance, fund management, and customer relationship management. Currently managing Corporate Solutions Group operations in the Mumbai Region at SBI Life Insurance Company Limited. Committed to professional development through Advanced Data Science and Generative AI Certification, with a focus on Python and Machine Learning.
Overview
13
13
years of professional experience
3
3
Languages
Work History
Regional Sales Coordinator (MMR) – Corporate Solutions Group
SBI Life Insurance Company Limited
08.2022 - Current
- Managing the entire Mumbai Region for Employer–Employee benefit products, including Group Term Plans, Fund Investments, Gratuity, and Annuity.
- Negotiated and closed deals with top brokers including AON, Gallagher, Aditya Birla Insurance Broker, Marsh, and others.
- Achieved annual premium inflows worth ₹50–100 Cr ($6–12 Mn), consistently meeting and exceeding revenue targets.
- Onboarded and serviced 50+ corporate clients while managing 20+ broker relationships, strengthening SBI Life’s market presence.
- Handled 100+ claims annually, streamlining processes and reducing errors by 15–20% YoY.
- Designed and delivered regional MIS reports for senior leadership, tracking performance, renewals, and pipeline growth.
- Delivered 15–20% year-on-year growth through broker partnerships and proactive client engagement initiatives.
Senior Business Development Manager – Bancassurance
SBI Bank
06.2019 - 08.2022
- Managed five SBI branch clusters across Jaipur Region and Super Turbo Branch in Thane Region, ensuring achievement of monthly and annual sales targets.
- Partnered with SBI branch leadership to plan joint marketing and customer engagement activities for life insurance and investment-linked products.
- Conducted regular sales reviews, performance tracking, and strategy alignment to ensure consistent target achievement.
- Delivered sales coaching and product training for 40–50 branch staff, improving insurance conversion ratios by 25–30%.
- Built strong stakeholder relationships across branch managers and regional heads to ensure smooth execution of sales and training programs.
- Collaborated with internal teams for policy issuance, underwriting, and customer service support, ensuring end-to-end satisfaction.
Senior Relationship Manager
IndusInd Bank Limited
01.2019 - 05.2019
- Managed and nurtured a high-net-worth client portfolio, delivering personalized banking and investment solutions.
- Planned and executed customer-centric strategies to enhance client engagement and portfolio profitability.
- Cross-sold a wide range of financial products including liabilities, loans, mutual funds, and insurance, achieving 120% of monthly targets within a short tenure.
- Built and maintained long-term relationships with key clients, ensuring superior customer satisfaction and retention.
- Collaborated with branch and product teams to ensure seamless service delivery and quick resolution of client issues.
- Recognized for strong client acquisition and service excellence, contributing to overall branch performance improvement.
Preferred Relationship Manager
HDFC Bank Limited
09.2016 - 12.2018
- Led retail and corporate sales initiatives across liability products, wealth management, and bancassurance.
- Managed 3000+ customers pan-India; sold 56+ banking products.
- Managed a portfolio of ₹100+ Cr across CASA, FD, insurance, and investment products, consistently exceeding quarterly targets.
- Expanded client base by 30% YoY through targeted acquisition strategies and cross-selling.
- Trained and mentored a team of 5–10 relationship executives, improving productivity and achieving branch-level KPIs.
- Drove bancassurance business, collaborating with multiple insurers to deliver customized solutions for high-net-worth clients.
- Increased portfolio value by 30% through account personalization.
- Led CRM-based process improvement initiatives (25% customer satisfaction boost).
Senior Officer – Customer Service & Sales
ADFC Pvt Ltd (now HBL Pvt Ltd)
11.2012 - 09.2016
- Served as a Customer Service Executive, resolving customer queries and complaints efficiently to ensure high satisfaction levels.
- Managed daily branch operations including account servicing, transaction assistance, and product support for HDFC Bank customers.
- Actively cross-sold banking and insurance products such as savings accounts, credit cards, and personal loans, achieving monthly sales and conversion incentives.
- Consistently recognized for exceeding sales targets and maintaining top service quality scores.
- Handled customer escalations and post-sales support, ensuring timely resolutions and improved client experience.
- Ensured compliance with bank policies and regulatory guidelines while maintaining accuracy in documentation and verification processes.
- Sister concerning company of HDFC Bank Limited
Education
Advanced Data Science & Generative AI Certification - undefined
01.2026
Master’s in Business Administration - undefined
Sikkim Manipal University
Jaipur01.2024
Bachelor’s in Computer Application - undefined
University Maharani’s College
Jaipur01.2012
Skills
Customer Relationship Management
Retail and Business Support
Deposit, Payments & Accounts Management
Banking Operations
Life and General Insurance
Fund & Gratuity Plans
Team Leadership
Data Analytics (Excel, PowerPoint, Python, ML)
CRM, Finacle Tools, Flexcube
Digital Banking Tools and Payment systems
Strong Communication
Attention to Detail and Accuracy
Problem Solving and Analytical Thinking
Time Management and Multitasking
Ethical and Confidential Handling of Information
Accomplishments
- Promising Fresh Employee Award - HDFC Bank Phone Banking Channel.
- Top Performer (Life Insurance Business) - Recognized twice under Domestic Training Program.
- Excellence Award FY 2017-18 - Honored by Mr. Nitin Chugh (Digital Country Head, HDFC Bank) for highest income achievement.
- 192% Target Achievement (FY 2020-21) - Awarded by Regional Director, SBI Life Insurance.
- 220% Target Achievement (FY 2021-22) - Awarded by Regional Director, SBI Life Insurance.
- GEM of the Year (FY 2022-23) - Mumbai Metro Region, SBI Life Insurance.
- Presidential Felicitation - For exceptional contribution to business growth in Corporate Solutions Group, Mumbai.
Work Eligibility
New Zealand, 5-year Work Visa, 2030-08-25
Personal Information
- Date of Birth: 26 Feb 1992
- Marital Status: Married
- Work Permit: Eligible to work in New Zealand (5-year Work Visa valid up to 25 August 2030)
- Visa Status: Eligible to work in New Zealand (5-year Work Visa valid up to 25 August 2030)
Timeline
Regional Sales Coordinator (MMR) – Corporate Solutions Group
SBI Life Insurance Company Limited
08.2022 - Current
Senior Business Development Manager – Bancassurance
SBI Bank
06.2019 - 08.2022
Senior Relationship Manager
IndusInd Bank Limited
01.2019 - 05.2019
Preferred Relationship Manager
HDFC Bank Limited
09.2016 - 12.2018
Senior Officer – Customer Service & Sales
ADFC Pvt Ltd (now HBL Pvt Ltd)
11.2012 - 09.2016
Advanced Data Science & Generative AI Certification - undefined
Master’s in Business Administration - undefined
Sikkim Manipal University
Bachelor’s in Computer Application - undefined
University Maharani’s College