Shreeya Malhotra
Auckland,AUK
Summary
Customer-focused beauty retail professional with experience in sales, customer service, and brand presentation. Confident assisting customers with product selection, providing personalised recommendations, and delivering a positive in-store experience. Known for strong communication, reliability, and the ability to perform well in fast-paced environments while meeting sales targets and maintaining high visual standards.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Kfc
Auckland, New Zealand
04.2023 - Current
- Supervised daily store operations during busy service periods, coordinating staff, managing customer service, and ensuring smooth workflow in a fast-paced environment.
- Trained and supported team members while maintaining high standards of service, accuracy, and strong leadership, reliability, and problem-solving skills.
Sales Associate
Dotti
Auckland, New Zealand
09.2023 - 03.2024
- Delivered personalised customer service on the shop floor, assisting customers with styling, product selection, and purchases to meet sales targets.
- Maintained strong visual merchandising and store presentation standards while supporting stock management and efficient daily operations.
Customer Service Representative
Bershka
Dubai, Unted Arab Emirates
12.2022 - 02.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Gathered customer feedback through surveys and used the data to improve customer service.
Marketing Intern
Brands 4 less
Dubai, United Arab Emirates
06.2022 - 08.2022
- Created and executed social media strategies to increase customer engagement.
- Developed content and promotional materials for various campaigns.
Education
Bachelor of Architecture - Architecture
Unitec Institute of Technology
Auckland12-2025
High School Diploma -
Delhi Private School
Sharjah, United Arab Emirates03-2022
Skills
- Leadership
- Excellent communication
- Time management
- Floor leadership & shift management
- Sales targets & KPI focus
- Team training & coaching
- Reliability & punctuality
- Problem-solving
- Multitasking
- Visual merchandising
- Stock control & organisation
Acheivements
• Promoted to Shift Supervisor based on strong performance, reliability, and leadership.
• Consistently met or exceeded sales targets through effective customer engagement and upselling.
• Trusted to run busy shifts independently and support team performance during peak trading periods.
• Recognised for delivering friendly, professional customer service and resolving issues efficiently.
• Maintained high store presentation and visual merchandising standards.
Timeline
Sales Associate
Dotti
09.2023 - 03.2024
Shift Supervisor
Kfc
04.2023 - Current
Customer Service Representative
Bershka
12.2022 - 02.2023
Marketing Intern
Brands 4 less
06.2022 - 08.2022
Bachelor of Architecture - Architecture
Unitec Institute of Technology
High School Diploma -
Delhi Private School