Shreeya Shetty
Auckland,morningside
Summary
Ambitious and goal-oriented professional with extensive experience in business administration, customer service, process management, and risk assessment in the finance sector. Experience working with the "Big 4" in sectors including Oil & Gas, Power, Manufacturing, and Infrastructure. Proven expertise in managing complex customer expectations, resolving financial crime assessments, and maintaining a strong risk culture. Strong investigative, analytical, and communication skills, coupled with a keen eye for detail and commitment to continuous improvement. Track record of successfully managing financial processes, enhancing service delivery, and driving operational efficiencies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Intern-Customer Service Representative
HOUSE OF CARS LIMITED
11.2024 - 01.2025
- Developed content for social media channels, including videos, images, and written posts, aimed at promoting the brand and driving customer interaction
- Assisted with customer inquiries by providing information about vehicle models, features, pricing, and financing options, improving customer satisfaction
- Assisted with preparing and processing sales paperwork, contracts, invoices, and other documentation for vehicle purchases, ensuring accuracy and timeliness
- Follow up with potential and past customers to ensure they are satisfied with their purchase and encourage repeat business
Associate Consultant
KPMG ASSURANCE AND CONSULTING SERVICES LLP
03.2022 - 03.2024
- Led and performed internal audits of financial and departmental operations, developing risk assessments and conducting process walkthroughs for compliance with documented processes.
- Managed risk assessment and internal audits for HR, payroll, procurement, statutory compliance including AML/CFT regulation check ensuring KYC (Know Your Customer), due diligence, and reporting requirements are met
- Identifying and addressing potential financial crime and inefficiencies
- Managed fieldwork execution, ensuring the timely completion of audit tasks while adhering to regulatory and compliance standards
- Conducted thorough documentation of audit findings and collaborated with clients to address key issues, identifying areas of improvement
- Maintained strong client relationships through effective communication and timely, quality deliverables
- Worked closely with clients to address audit-related queries, providing recommendations and solutions to enhance financial processes and mitigate potential risks
Analyst
SMARTSTREAM TECHNOLOGIES LIMITED
05.2021 - 03.2022
- Coordinated the clearing and settlement processes for derivatives trades on the Atlantis/GPS platforms, ensuring accurate and timely completion while adhering to business standards and client expectations
- Managed the resolution of trade discrepancies of high-volume trade invoices by analyzing accounting reports and collaborating with various internal finance teams, ensuring that all variances were promptly addressed and cleared within agreed timelines
- Provided exceptional customer service by communicating with client representatives to resolve trade issues, providing clear and timely updates on the status of reconciliations and rectifications
- Worked closely with business teams to identify opportunities for process improvement, automating repetitive tasks to streamline workflows and improve operational efficiency
- Ensured the smooth execution of day-to-day operations (Business-As-Usual activities), managing multiple tasks within strict deadlines while maintaining a high level of customer satisfaction
- Acted as a liaison between finance and client teams, offering proactive support to clients and maintaining strong relationships through effective communication and timely issue resolution
Financial Analyst
eCLERX FINANCIAL SERVICES LIMITED
05.2016 - 06.2017
- Audited and tracked commodity product invoices to ensure compliance with operational procedures and identify discrepancies
- Handled accounts payable and receivable functions, reconciling trade invoices, ensuring timely payment processing and collection efforts.
- Collaborated with cross-functional teams to resolve discrepancies and improve reconciliation processes
- Developed and updated Standard Operating Procedures (SOPs) to streamline the accounts payable reconciliation process and ensure consistent service quality
- Conducted tool testing for commodity products
Education
Post Graduate Diploma - Management
SIES College of Management Studies
01.2020
Bachelors of Commerce - BFM
Mumbai University
01.2016
Skills
- Business Administration
- Customer Service and Client Engagement
- Process Management & Improvement
- Conflict Resolution & Problem Solving
- Risk Assessment
- Internal Audit
- Leadership and Interpersonal skills
- Reconciliation skills
Certification
NISM Financial Modeling Module
Personal Information
Visa Status: Work visa
Timeline
Intern-Customer Service Representative
HOUSE OF CARS LIMITED
11.2024 - 01.2025
Associate Consultant
KPMG ASSURANCE AND CONSULTING SERVICES LLP
03.2022 - 03.2024
Analyst
SMARTSTREAM TECHNOLOGIES LIMITED
05.2021 - 03.2022
Financial Analyst
eCLERX FINANCIAL SERVICES LIMITED
05.2016 - 06.2017
Bachelors of Commerce - BFM
Mumbai University
Post Graduate Diploma - Management
SIES College of Management Studies
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