Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Shrenik Shetty

Picton

Summary

Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Operations Manager

EDIT Hotels by CPG
09.2024 - Current
  • Opening team member for newly launched EDIT hotels by CPG group
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Conduct weekly and monthly financial audits.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Developed and maintained relationships with external vendors and suppliers.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Analyzed and reported on key performance metrics to senior management.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
  • Increased profit by streamlining operations.
  • Assisted in recruiting, hiring and training of team members.

DEPUTY REGISTRAR/ COLLECTIONS REGISTRY OFFICER

MINISTRY OF JUSTICE
10.2023 - 09.2024
  • My duties as Collection registry officer is helping customers to resolve their fines and civil matter through negotiation in a professional and reasonable way.
  • Be committed to principle of Tiriti
  • Waitangi
  • To demonstrate strong customer and service skills and quality decision making skills.
  • Have strong understanding of Ministry tools such as JET, Collect and CMS (Court modernization system)
  • Work closely with other government bodies i.e. MSD, IRD, Police, bailiff and CooFa team.
  • Training new recruits with work structure, customer handling and de-escalation skills.
  • Conduct quarterly refresher/training for new recruits in different work streams.
  • Work following up on participants profile that have been in no contact and following up on correspondence.

RESTAURANT MANAGER

NAUMI HOTELS, WELLINGTON
06.2022 - 10.2023
  • My duties at Naumi hotel are not only limited to the restaurant but also the bar as we have no bar manager.
  • Review product quality, research new suppliers, monitor product levels and ordering of stock for restaurant & bar.
  • Liaise with guests for bookings in restaurants & bar and hold FAMIL for group bookings.
  • Creating weekly rosters, interviewing and hiring new staff.
  • Creating a monthly report on customer feedback through TripAdvisor, Google review and Revinate and developing a plan to counteract negative reviews.
  • Design cocktails for beverage menus.
  • Assist Cluster F&B manager with weekly operations.
  • Create and maintain SOP for restaurant & bar.

RESTAURANT MANAGER

NAUMI HOTELS, WELLINGTON
06.2022 - 09.2023
  • Opening team member for Naumi Hotel's F&B department.
  • Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
  • Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
  • Processed in-house batching of syrups, tonics, tinctures, bitters and infusions.
  • Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
  • Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
  • Strengthened team performance with regular coaching sessions, performance evaluations, and constructive feedback.
  • Reduced staff turnover by fostering a positive work environment and providing ongoing training and development opportunities.
  • Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
  • Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
  • Decreased labor costs by analyzing team members' strengths versus customer flow, hiring skilled bartenders and adjusting schedule appropriately.

DUTY MANAGER (F&B/FRONT OFFICE)

BRENTWOOD HOTEL
09.2021 - 06.2022
  • Managing room inventory and monitoring room types available and to control and coordinating full house activities.
  • Performing shift audits for F&B and Front office.
  • Achieving target Customer Satisfaction Index scores in relation to customer surveys.
  • Preparing invoices for reservation.
  • Helping F&B with run-sheet meetings and setting up conference rooms for upcoming events.
  • With 8 conference rooms and 2 board rooms, with the biggest room holding up to 500 people. The primary task was to ensure the conferences and events run smoothly.
  • Liaising with the third party for AV and renting additional furniture for an event.
  • Ordering beverages for events and conducting a monthly stock take for the finance department.

DUTY MANAGER (F&B/FRONT OFFICE)

BRENTWOOD HOTEL
09.2021 - 06.2022
  • Managing room inventory and monitoring room types available and to control and coordinating full house activities.
  • Performing shift audits for F&B and Front office.
  • Achieving target Customer Satisfaction Index scores in relation to customer surveys.
  • Preparing invoices for reservation.
  • Helping F&B with run-sheet meetings and setting up conference rooms for upcoming events.
  • With 8 conference rooms and 2 board rooms, with the biggest room holding up to 500 people. The primary task was to ensure the conferences and events run smoothly.
  • Liaising with the third party for AV and renting additional furniture for an event.
  • Ordering beverages for events and conducting a monthly stock take for the finance department.

ASSISTANT RESTAURANT & BAR MANAGER

JAMES COOK HOTEL “THE GRAND CHANCELLOR”
02.2019 - 09.2021
  • Supervise a team of 22 which include 3 supervisors and 2 team leaders. In charge of restaurants in the hotel – Whitby’s a 250-seater A-la-carte & buffet restaurant. Sojourn café & bar which does a-la-carte service and can accommodate up to 50 people. Piano Bar a causal bar for the hotel. Along, with 24hrs RoomService and a Executive Lounge for premium guests.
  • Liaise with Restaurant Manager to plan the upcoming weekly business, events and staff training.
  • Attend daily meeting with other HOD’s to make note for morning meetings and agenda for the day.Oversee employee performance in front and back of house, to ensure company policies and food safety guidelines are being followed.
  • Monitoring Inventory and placing orders.
  • End-of-day closing operations. Including daily cash handling involving multiple cash drawers, drop safe, change safe and bank deposits.
  • Prepare weekly rosters to keep up with projected revenue for the week.
  • Prepare invoices for clients and dealing with their requirements from start to end.
  • Conducting weekly meetings with Supervisors and Team leaders to discuss the agenda for the upcoming days.
  • Conduct Performance Development Review for the staff.
  • Conduct training every quarterly
  • Responding to feedback with customers for online portals like Revinate and Trip advisor.

FOOD & BEVERAGE SUPERVISOR

JAMES COOK HOTEL “THE GRAND CHANCELLOR”
06.2017 - 02.2019
  • Having started as a Food & Beverage attendant in October 2015 and quickly moved up the ladder to be a “Food & Beverage Supervisor”. Some of the roles I performed are
  • Plan the upcoming week by actively checking booking portals and attending meeting with 2IC on a weekly basis. Directed both front and back of house.
  • Played an integral part with the designing of beverage menu.
  • Dedicated Customer Service motivated to maintain customer satisfaction. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.
  • Train the new staff to be agile, efficient and handle strenuous situation. Enjoy sharing knowledge and encouraging development of others.

Education

Graduate Diploma - Management

WELTEC
Wellington, NZ
11.2016

Bachelor of Business Administration - Business Administration

HYDERABAD INSTITUTE OF MANAGEMENT AND ENGINEERING STUDIES
India
03.2014

Skills

  • Operations management
  • Team leadership
  • Customer service
  • Problem-solving
  • Staff training
  • Inventory management
  • Decision-making
  • Policies and procedures implementation
  • Staff development
  • Customer relationship management
  • MS office
  • Client relationships
  • KPI tracking

Accomplishments

  • Earned the “Customer Service” Award at Ministry of Justice.
  • Earned the “Best Restaurant Award” for Naumi hotels in 2023 from TripAdvisor.
  • Earned the “Employee of the quarter” Award in 2018 from James Cook hotel.

Certification

  • ST JOHNS FIRST AID CERTIFICATE March 2021
  • HANCOCK WINE & FOOD TRAINING, LEVEL ONE April 2020
  • LICENCE CONTROLLER QUALIFICATION May 2018
  • DUTY MANAGERS LICENSE July 2023
  • DEPUTY REGISTRAR October 2024

Languages

English
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Operations Manager

EDIT Hotels by CPG
09.2024 - Current

DEPUTY REGISTRAR/ COLLECTIONS REGISTRY OFFICER

MINISTRY OF JUSTICE
10.2023 - 09.2024

RESTAURANT MANAGER

NAUMI HOTELS, WELLINGTON
06.2022 - 10.2023

RESTAURANT MANAGER

NAUMI HOTELS, WELLINGTON
06.2022 - 09.2023

DUTY MANAGER (F&B/FRONT OFFICE)

BRENTWOOD HOTEL
09.2021 - 06.2022

DUTY MANAGER (F&B/FRONT OFFICE)

BRENTWOOD HOTEL
09.2021 - 06.2022

ASSISTANT RESTAURANT & BAR MANAGER

JAMES COOK HOTEL “THE GRAND CHANCELLOR”
02.2019 - 09.2021

FOOD & BEVERAGE SUPERVISOR

JAMES COOK HOTEL “THE GRAND CHANCELLOR”
06.2017 - 02.2019

Graduate Diploma - Management

WELTEC

Bachelor of Business Administration - Business Administration

HYDERABAD INSTITUTE OF MANAGEMENT AND ENGINEERING STUDIES

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Shrenik Shetty