Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Certification
References
Languages
Timeline
Generic
Shrey Kumar Sharma

Shrey Kumar Sharma

Auckland,AUK

Summary

Personable and proactive individual with strong ability to lead and inspire team members in fast-paced environment. Possesses deep understanding of customer service principles and adept at managing daily operations and inventory control. Committed to driving exceptional guest experiences and operational efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Duty Manager

Workshop Bar, Portage Licensing Trust
11.2022 - Current
  • Supervised daily bar and restaurant operations in a licensed venue, ensuring full compliance with the Sale and Supply of Alcohol Act.
  • Managed staff rosters, trained new hires, and maintained a high-performing team environment.
  • Resolved customer issues promptly, sustaining over 90% satisfaction and repeat business.
  • Oversaw liquor stock control, ordering, and accurate cash handling/POS reconciliation.
  • Implemented upselling strategies and themed promotions, increasing sales by 20%.
  • Enforced host responsibility practices and monitored intoxication levels to ensure patron safety.

Intern as Asset Manager

Bajaj Capital Pvt Ltd
03.2018 - 10.2018
  • Assisted clients in selecting tailored investment plans based on income, goals, and risk appetite.
  • Conducted market research and portfolio analysis to support senior advisors.
  • Built client relationships through regular follow-ups and financial planning sessions.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Sales Assistant

Decathlon India Pvt Ltd
06.2017 - 07.2018
  • Provided exceptional customer service to over 300-350 customers daily, driving sales growth and contributing to a 50% increase in monthly store revenue.
  • Promoted and demonstrated a wide range of sports equipment, achieving 20% higher sales of key product categories.
  • Collaborated with team members to execute seasonal promotional campaigns, resulting in a 20% increase in foot traffic and conversion rates.
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.

Education

Masters of Applied Business - Business Analytics

Unitec Institute of Technology
New Zealand
06.2024

Bcom(H) - Commerce

Amity University Noida
India
10.2020

High School -

Navy Children School
India
06.2017

Skills

    Venue Operations Management

    Staff Leadership & Roster Planning

    Customer Complaint Resolution

    Cash Handling & POS Oversight

    Event Management

    Duty Manager Certified

    Host Responsibility & Intoxication Monitoring

    Stock Control & Ordering (Liquor)

    ID Verification & Age Checks

    Health, Safety & First Aid

    Microsoft Office Suite (Excel, Word, Outlook)

    Inventory Management Systems

    Team Communication

    Multitasking Under Pressure

    Cultural Competency

Personal Information

Date of Birth: 14/10/1999

Hobbies and Interests

  • Sports: State level Soccer Player (2016 - 2017), School team table tennis player (2015-2016)
  • Learning languages
  • Photography
  • Music
  • Travel
  • Digital Illustrations

Certification

  • Duty Manager Certificate
  • Licence Controller Qualification
  • Basic First Aid, St Johns, 2024


References

Available upon request

Languages

English
Full Professional
Hindi
Native or Bilingual

Timeline

Duty Manager

Workshop Bar, Portage Licensing Trust
11.2022 - Current

Intern as Asset Manager

Bajaj Capital Pvt Ltd
03.2018 - 10.2018

Sales Assistant

Decathlon India Pvt Ltd
06.2017 - 07.2018

Masters of Applied Business - Business Analytics

Unitec Institute of Technology

Bcom(H) - Commerce

Amity University Noida

High School -

Navy Children School

Similar Profiles

CREATE PROFILE
Shrey Kumar Sharma