Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Shreya Andotra

Lower Hutt,WGN

Summary

Adaptable professional with significant experience in customer service and conflict resolution. Recognized for effective communication and technical support skills, committed to delivering exceptional customer experiences and fostering team collaboration.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

RTC Limited
Punjab, India
02.2024 - 03.2025
  • Assisted customers with inquiries and resolved issues promptly.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided product information to customers to support their purchasing decisions.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Collaborated with team members to ensure efficient workflow during busy hours.

Volunteer kindergarten teacher

ITNG School
Pathankot, Punjab, Indian
06.2023 - 01.2024
  • Facilitated engaging learning activities for diverse groups of young children.
  • Monitored student progress, adjusting strategies to meet individual needs effectively.
  • Organized classroom materials and resources to enhance the learning experience.
  • Created and maintained safe learning environment for students.

Education

Bachelor's in Biotechnology -

HMV College
Jalandhar, Punjab
12-2021

Skills

  • Customer service
  • Product knowledge
  • Technical support
  • Conflict resolution
  • Order processing
  • Customer relationship management
  • Strong teamwork
  • Critical thinking
  • Time management
  • Communication skills

Languages

English
Full Professional

References

References available upon request.

Timeline

Customer Service Representative

RTC Limited
02.2024 - 03.2025

Volunteer kindergarten teacher

ITNG School
06.2023 - 01.2024

Bachelor's in Biotechnology -

HMV College

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Shreya Andotra