Shreya Ghai
Christchurch,CAN
Summary
Proven expert in claims processing and customer service, with a history at McLarens, I excel in policy interpretation and delivering efficient solutions. My approach has significantly enhanced client satisfaction and streamlined claims handling, showcasing my technical knowledge and empathetic client support. Achievements include reducing claim processing times and implementing innovative procedures for commercial claims management.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Loss Adjuster/Claims Technician
McLarens
10.2023 - Current
- Conducted appraisals for complex claims, utilizing expert knowledge in specialized fields to ensure accurate assessments and valuations.
- Reduced claim processing time by efficiently investigating and analyzing complex insurance claims.
- Enhanced client satisfaction with timely communication and updates on claim status.
- Improved efficiency by implementing streamlined procedures for claims handling and documentation management.
- Provided exceptional customer service during stressful events, demonstrating empathy and understanding towards clients'' concerns.
- Negotiated fair settlements, balancing the interests of both policyholders and the insurance company.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Organized, planned and documented materials for Commercial claims including the business interruption claims.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials.
- Clarified coverage of losses to policyholders and provided assistance in itemizing damages and finding alternative living arrangements.
Claims Technician
McLarens
07.2018 - Current
- Managed high volume of daily claims while maintaining attention to detail and superior customer service standards.
- Enhanced customer satisfaction by promptly addressing and resolving claims issues.
- Collaborated with team members to improve communication, resulting in a more productive work environment.
- Assisted with training new employees, sharing knowledge and expertise to ensure smooth onboarding process.
- Expedited claim settlements by negotiating fair and reasonable payments with clients and claimants.
- Reduced claim processing time by streamlining workflow and implementing efficient procedures.
- Maintained accurate records of all claims processed, ensuring compliance with company policies and industry regulations.
- Balanced competing priorities effectively while managing a diverse caseload, ensuring timely and accurate claim resolution for clients.
- Evaluated complex claims situations, providing expert guidance to support informed decision-making processes.
- Increased efficiency by automating routine tasks, enabling faster claim resolution times.
- Contributed ideas for continuous improvement initiatives within the department that led to increased productivity levels.
- Maintained knowledge of current industry trends and best practices, participating in ongoing professional development opportunities.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Checked documentation for accuracy and validity on updated systems.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Receptionist/Claims Administrator
McLarens
02.2017 - 07.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
Education
Diploma - Business And Accounting
Ara Institute of Canterbury
Christchurch, NZ01.2017
Skills
- Technical knowledge
- Policy Interpretation
- Claims Processing
- Insurance policy coverage knowledge
- Advanced computer skills
- Report Writing
- Handles mostly Commercial Claims
- Computer Skills
- Customer service and support
- Claims adjustment
Accomplishments
- Supervised team of 15 temporary staff members during Cyclone Gabrielle.
Affiliations
- ANZIIF Senior Associate
- AICLA (AFFLIATE)
Certification
Diploma in Loss Adjusting
Certificate IV in General Insurance
Languages
Hindi
Elementary
Timeline
Loss Adjuster/Claims Technician
McLarens
10.2023 - Current
Claims Technician
McLarens
07.2018 - Current
Receptionist/Claims Administrator
McLarens
02.2017 - 07.2018
Diploma - Business And Accounting
Ara Institute of Canterbury
Diploma in Loss Adjusting
Certificate IV in General Insurance
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