Shreya Patel
Summary
A dedicated and customer-focused professional with a strong background in hospitality, including experience in customer service, team coordination, and problem-solving. Known for adaptability, strong communication skills, and a commitment to delivering excellent service. Currently seeking new opportunities in any industry where my skills in client relations, multitasking, and attention to detail can be effectively utilized. Open to diverse roles that allow me to grow professionally and contribute to a dynamic team environment.
Overview
2
2
years of professional experience
Work History
Lead Juicer
Tank Juice Bar
03.2024 - 01.2025
- Increased employee retention through fostering a positive work environment focused on teamwork and collaboration.
- Followed all cleanliness and sanitation procedures.
- Maintained a clean and organized workspace, ensuring compliance with health codes and regulations.
- Streamlined juicing processes for increased efficiency and reduced waste.
- Educated customers on the nutritional benefits of various fruits and vegetables, promoting healthier choices.
- Maximized sales potential through visual merchandising techniques that displayed featured menu items prominently.
- Optimized ingredient usage by accurately measuring portions for consistent flavor profiles across all menu items.
Barista
Coffee Station
02.2024 - 12.2024
- Operated espresso machines and commercial coffee brewers to create beverages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Team Member/Barista
SKYCITY Grand Hotel
04.2023 - 11.2023
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisted with luggage handling, valet services and concierge services.
- Enhanced customer satisfaction by crafting high-quality coffee beverages and providing exceptional service.
Team Member
KFC Restaurant
04.2023 - 10.2023
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
Tourism - Tourism And Hospitality
NZST
Auckland12-2024
High School Diploma -
Westlake Girls Highschool
10.2024
Skills
- P>Cash Handling
- P>Complaint Resolution
- P>Workplace Safety
- P>Cleaning
- P>Customer Service
- P>Problem-Solving
- P>Verbal and Written Communication
- P>Food Safety Measures
- P>Guest Experiences
- P>Operational Standards
- P>Customer Interaction
- P>Upselling Strategies
- Excellent customer service
Languages
- English
- Gujarati
Languages
4,Full Professional,5,Native or Bilingual
Languages
English
Native or Bilingual
Gujarati
Professional Working
Hindi
Professional Working
Timeline
Lead Juicer
Tank Juice Bar
03.2024 - 01.2025
Barista
Coffee Station
02.2024 - 12.2024
Team Member/Barista
SKYCITY Grand Hotel
04.2023 - 11.2023
Team Member
KFC Restaurant
04.2023 - 10.2023
High School Diploma -
Westlake Girls Highschool
Tourism - Tourism And Hospitality
NZST
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