Shreyas Patil
Auckland,AUK
Summary
Professional management professional with solid background in overseeing operations and ensuring smooth execution of daily tasks. Expertise in team collaboration, conflict resolution, and maintaining high standards in service delivery. Known for fostering team collaboration and driving results in diverse environments. Strong focus on achieving results, adapting to changing needs, and fostering reliable and efficient work environment. Skilled in staff supervision, customer service, and operational efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Duty Manager
White and Wongs, Viaduct
03.2025 - Current
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Monitored daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Well-versed in wine and spirit profiles, with strong understanding of tasting notes, food pairings, and customer recommendations with experience in upselling and guiding guest selections.
- Handle all aspects of cash management, including float preparation, transaction monitoring, and end-of-day reconciliation in accordance with company policies.
Senior Waiter
White and Wong's, Viaduct
09.2023 - 03.2025
- Mentored junior waitstaff to improve their skills and maintain a high standard of service, resulting in a more cohesive team.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served as a liaison between kitchen staff and guests regarding dietary restrictions or special requests ensuring a pleasant dining experience for all.
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Assisted in training new waitstaff, sharing best practices and improving overall team performance.
- Provided exceptional wine pairing recommendations that enhanced the guests'' culinary experience.
Waiter/Food Runner
White and Wong's, Viaduct
08.2022 - 09.2023
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.
- Contributed to the restaurant''s positive reputation by consistently delivering exceptional service and building rapport with regular patrons.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Verification Specialist
Sterling Backcheck
08.2021 - 06.2022
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Verifying documents provided by the candidate with referee indications majorly across US and Canada.
- Collaborated with the Employment and Education Verification team to conduct thorough checks on applicant histories in accordance with organizational and legal guidelines.
- Acknowledged for exceptional early contributions with 'Best New Joinee' recognition, subsequently entrusted with training new hires and colleagues.
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
Telesales Representative
Imetrix Solutions Pvt. Ltd.
03.2021 - 06.2021
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Increased sales by effectively identifying customer needs and presenting tailored solutions.
- Overcame objections using friendly, persuasive strategies.
- Strengthened brand reputation by delivering exceptional service during each interaction with clients.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Maintained detailed records of customer interactions, ensuring accurate data tracking for future reference.
Front Office Associate
St. Regis Hotels
06.2019 - 01.2020
- Handled guest complaints professionally, resolving issues quickly to maintain positive relationships.
- Greeted guests warmly upon arrival and provided a seamless registration process, setting the tone for an enjoyable stay.
- Managed reservation system, accurately inputting bookings and managing cancellations or changes.
- Assisted guests with special requests, ensuring their needs were met and exceeding expectations.
- Worked with departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
- Solely responsible for managing meeting room operations, including handling all inquiries, coordinating bookings, and providing tailored quotes to prospective clients.
- Took food orders and occasionally prepared drinks for guests booking meeting spaces.
- Assisted front office manager by drafting performance reports and recommended new work strategies to boost business and effectively handled upselling.
- Provided comprehensive support for premium meeting room clients, managing IT requirements, liaising with IRD, and handling postal inquiries.
Trainee
Renaissance Hotel
05.2017 - 09.2017
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Attended training courses to build understanding of processes, techniques, and industry.
- Supported departmental tasks to increase understanding of industry processes.
- Worked with various different departments across the company, including marketing and project management, in developing new ideas, initiatives, products, and services.
- Independently handled newspaper logistics, maintaining up-to-date records of guest preferences and delivering accordingly.
Education
Post Graduate Diploma - International Hospitality Management
Auckland University of Technology
Auckland, NZ08-2023
Bachelor of Science - Hospitality Management
Institute of Technology And Management
Mumbai, India05-2019
Skills
- Professionalism and integrity
- Time management
- Customer service focus
- Health and safety compliance
- Staff training
- KPI setting and review
Certification
Licence Controller Qualification (LCQ)
Manager’s Certificate
Driver's Licence
Languages
English
Full Professional
Hindi
Native or Bilingual
Marathi
Native or Bilingual
German
Elementary
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Martial Arts
- Engaging in food photography and sharing culinary creations on social media
- Participate in Badminton, Cricket, and Football, as recreational activities to maintain physical fitness
Timeline
Duty Manager
White and Wongs, Viaduct
03.2025 - Current
Senior Waiter
White and Wong's, Viaduct
09.2023 - 03.2025
Waiter/Food Runner
White and Wong's, Viaduct
08.2022 - 09.2023
Verification Specialist
Sterling Backcheck
08.2021 - 06.2022
Telesales Representative
Imetrix Solutions Pvt. Ltd.
03.2021 - 06.2021
Front Office Associate
St. Regis Hotels
06.2019 - 01.2020
Trainee
Renaissance Hotel
05.2017 - 09.2017
Post Graduate Diploma - International Hospitality Management
Auckland University of Technology
Bachelor of Science - Hospitality Management
Institute of Technology And Management