SHRISHTI WILANKAR
Papatoetoe,New Zealand
Summary
Dedicated job seeker with a proven track record of effectively addressing company requirements through a steadfast commitment to consistency and organization. Proficient in thriving under pressure and adeptly navigating novel situations and challenges, thereby contributing to the enhancement of the organization's brand.
Overview
3
3
years of professional experience
Work History
Customer Care Consultant
New Zealand Automobile Association
10.2023 - Current
- Responding to inquiries via phone and email regarding membership, services and benefits
- Providing personal roadside assistance for members by locating the vehicle and coordinating with dispatch team to help them in case of vehicle breakdown
- Assist with roadside breakdowns for Business Vehicles
- Handle inquiries related to AA Driving School including scheduling lessons, answering questions about programs and assisting with registration
- Manage calls related to motoring services, offering information related to Pre Purchase Vehicles Inspection, scheduling appointments and assisting with all other related queries
- Resolving customer complaints promptly by offering suitable solutions within time constraints
Senior Representative, Operations
CONCENTRIX (CONVERGYS INDIA SERVICES PVT. LTD.)
11.2022 - 02.2023
- Managing inbound and outbound calls for US-based client 'J.P
- Morgan Chase.'
- Assisting customers with inquiries, account balances, new account setups, credit card issuances, and more
- Resolving customer complaints promptly by offering suitable solutions within time constraints
Senior Customer Service Representative
TELEPERFORMANCE GLOBAL SERVICES PVT.LTD
06.2022 - 10.2022
- Managing inbound and outbound calls for our UK client 'Ideal Shopping Direct.'
- Processing customer orders, including ordering, cancellations, returns, and tracking
- Upselling products during order interactions
Medical Billing Account Receivable
GEBBS International
10.2021 - 06.2022
- Managing inbound calls for a US-based respiratory infection insurance client
- Addressing client inquiries and ensuring account resolution through communication with insurance companies and patients
- Monitoring customer accounts for payment issues
- Communicating with customers to request payments, set up payment plans, and record transactions in the system
- Resolving customer complaints swiftly, offering timely solutions, and ensuring follow-up for resolution
Education
Bachelors - commerce
Lala Lajpat Rai College of Commerce & Economics
01.2021
Skills
- Customer Service
- 30 WPM Typing Speed
- Complaint Resolution
- Inbound & Outbound Calls
- Microsoft Office
- Basic Computer Proficiency
- Resilient
References
Reference on request.
Timeline
Customer Care Consultant
New Zealand Automobile Association
10.2023 - Current
Senior Representative, Operations
CONCENTRIX (CONVERGYS INDIA SERVICES PVT. LTD.)
11.2022 - 02.2023
Senior Customer Service Representative
TELEPERFORMANCE GLOBAL SERVICES PVT.LTD
06.2022 - 10.2022
Medical Billing Account Receivable
GEBBS International
10.2021 - 06.2022
Bachelors - commerce
Lala Lajpat Rai College of Commerce & Economics
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