Shruti Riya
Auckland,AUK
Summary
Accomplished Customer Service Supervisor at Woolworths Supermarket, adept in fostering team collaboration and enhancing customer satisfaction through effective problem-solving and customer service management. Demonstrated ability to improve service quality and reduce employee turnover by leveraging skills in team building, leadership, and training. Skilled in maintaining strong customer relations and promoting a positive work environment.
Overview
3
3
years of professional experience
Work History
Customer Service Supervisor
Woolworths Supermarket
04.2024 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Reduced employee turnover by cultivating a supportive culture focused on professional growth opportunities and recognition of achievements.
Customer Service Supervisor
Woolworths Supermarket
12.2021 - 04.2024
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
Education
Business Studies - Business Management
Auckland University of Technology
Auckland, NZ11.2027
Skills
- Problem-Solving
- Time Management
- Customer Service
- Team Building and Leadership
- Training and mentoring
- Customer Relations
- Sales Support
- Customer Service Management
Languages
Hindi
Professional Working
English
Native or Bilingual
Timeline
Customer Service Supervisor
Woolworths Supermarket
04.2024 - Current
Customer Service Supervisor
Woolworths Supermarket
12.2021 - 04.2024
Business Studies - Business Management
Auckland University of Technology
Similar Profiles
Paras SavaliyaParas Savaliya
Store Team Member at Woolworths SupermarketStore Team Member at Woolworths Supermarket
Talia HorganTalia Horgan
Customer Service Team Member at Woolworths SupermarketCustomer Service Team Member at Woolworths Supermarket
Ben ThomsonBen Thomson
Front End / Fruit and Vegetable Worker at Woolworths SupermarketFront End / Fruit and Vegetable Worker at Woolworths Supermarket
Brianna CollinsBrianna Collins
Online Assistant at Woolworths SupermarketOnline Assistant at Woolworths Supermarket
Maxim TirodkarMaxim Tirodkar
Senior Manager–Partnerships at Genesis EnergySenior Manager–Partnerships at Genesis Energy