SHRUTIBEN PANCHAL
Auckland,AUK
Summary
Dedicated professional with a strong background in customer service and healthcare. Proven ability to excel in high-pressure environments while maintaining attention to detail and fostering positive interactions. Committed to delivering quality results that enhance customer experiences.
Overview
5
5
years of professional experience
Work History
Barista
Daily drip
auckland, Auckland
09.2025 - Current
- Prepared espresso-based beverages using high-quality ingredients and equipment.
- Provided excellent customer service by engaging with patrons effectively.
- Upsold menu items, enhancing customer experience through product knowledge and recommendations.
- Managed morning rush of customers with calm and efficient service to ensure timely order fulfillment.
- Maintained clean and organized workspace to enhance customer experience.
- Operated cash register and processed transactions with accuracy and efficiency to support smooth operations.
Crew Member
McDonald's
Greenlane
10.2023 - 09.2025
- Delivered exceptional customer service in high-volume, dynamic restaurant environment, enhancing guest experiences.
- Collaborated with team members to streamline operations and enhance customer satisfaction.
- Operated food preparation equipment while ensuring cleanliness and organization standards, contributing to a safe kitchen environment.
Phlebotomist/ Lab Technician
Muljibhai Patel Urological Hospital
01.2022 - 06.2022
- Coordinated with insurance companies to process claims, ensuring timely resolution of issues.
- Trained and supervised pharmacy technicians, enhancing daily operations and customer service skills.
- Collected blood samples following hospital protocols and safety procedures.
- Prepared and labeled specimens for laboratory testing and analysis.
- Maintained equipment cleanliness and ensured compliance with sanitation standards.
Phlebotomist
Mahagujarat Hospital
01.2021 - 12.2021
- Performed venipuncture and capillary puncture to collect blood specimens for medical testing, contributing to accurate diagnosis and patient care.
- Maintained precise records of patient information and test results, optimizing patient comfort and safety during procedures.
- Coordinated with healthcare professionals to streamline laboratory processes, ensuring timely delivery of critical results.
Education
MEDICAL LAB TECHNICIAN -
MAHAGUJARAT HOSPITAL
12-2021
BACHELOR OF SCIENCE -
GUJARAT UNIVERSITY
12-2020
Skills
- Beverage preparation
- Customer service
- Fast-paced efficiency
- Detail-oriented
- Team collaboration
- Communication skills
- Patient care
Timeline
Barista
Daily drip
09.2025 - Current
Crew Member
McDonald's
10.2023 - 09.2025
Phlebotomist/ Lab Technician
Muljibhai Patel Urological Hospital
01.2022 - 06.2022
Phlebotomist
Mahagujarat Hospital
01.2021 - 12.2021
MEDICAL LAB TECHNICIAN -
MAHAGUJARAT HOSPITAL
BACHELOR OF SCIENCE -
GUJARAT UNIVERSITY