Shuai Yang

Work History

BP2go

01.2023 - Current

Analyses customer service trends to discover areas of opportunity and provide feedback to management.
Maintained up-to-date knowledge of product and service changes.
Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Managed timely and effective replacement of damaged or missing products.
Handled customer inquiries and suggestions courteously and professionally.
Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Hua Xin Electrical Ltd

10.2016 - 12.2020

Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Took ownership of customer issues and followed problems through to resolution.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals.
Cross-department collaboration to improve customer service processes and support structures company-wide.
Kept accurate records to document customer service actions and discussions.
Generated customer satisfaction surveys to analyses results into action plans.

HRV

03.2016 - 10.2016

Identified appropriate marketing channels and target customers for campaigns.
Monitored trends in social media, industry, and competitive landscape to create new material.
Shadowed senior personnel on complex marketing pursuits to build skills set.
Updated customer database and generated lists and counts for direct marketing projects.
Maintained inventory of marketing literature, archive files and sample files.
Tracked key performance indicators to measure success of campaigns.

Home & Concept

06.2015 - 12.2015

Maintained appropriate filing of personal and professional documentation.
Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation.
Provided general administrative support including scheduling meetings and managing documentation.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Handled incoming mail, bills and invoices and completed appropriate actions.