Shubam Thakyal
Auckland CBD,Auckland
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level help desk position. Reliable and ready to help team achieve company goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Security Officer
First Security Guard Services
Auckland CBD, Auckland
02.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors
- Reported suspicious activities and persons to law enforcement
Duty Manager
Parkside Hotel And Appartment
Auckland CBD, Auckland
08.2020 - 02.2021
- Responded to customer concerns by providing friendly, knowledgeable support and maintaining composure and professionalism.
- Trained employees in essential job functions.
- Provided exceptional service and assistance to guests upon check-in.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Developed schedules for up to 15 employees per shift.
- Formulated procedures to use in event of accidents, fires or other emergencies.
- Conducted continuous reviews of accounts, procedures and personnel to optimize processes and improve performance.
Supervisor
Countdown Supermarket
Auckland CBD, Auckland
01.2020 - 07.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- 'Managed over 50 customer calls per day.
- Increased sales by 10%".
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
IT Support Specialist
Achievers Institute
Jammu And Kashmir, INDIA
03.2018 - 10.2019
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for over 50 employees.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Answered questions and provided information to customers about new software or hardware.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Offered new customers training to reduce frustration and improve customer satisfaction.
Education
Post Graduate Diploma - Information Technology
Aspire2 International
Auckland10.2020
Bachelor of Science - Industrial Electronics Technology
Jammu And Kashmir University
Jammu And Kashmir, India09.2017
Skills
- Attentive and Observant
- Detailed Activity Logs
- Planning and co-ordination
- Decision making
- Multi-tasking
- Conflict resolution
- Microsoft office
- POS system operations
- Work under pressure
- Software Evaluation
- Troubleshooting Network Issues
- System Performance Assessment
- Theft prevention training
- Emergency Response
Interests
- Reading Books and Articles
- Playing football
- Socializing Music
- Adventures
- Photography
- Fitness
Refrences
Sanya Chawla
sanyachawla93@gmail.com
+64223071030
Arthur lewis
arthur.lewis@aspire2.ac.nz
+64220409230
Timeline
Security Officer
First Security Guard Services
02.2021 - Current
Duty Manager
Parkside Hotel And Appartment
08.2020 - 02.2021
Supervisor
Countdown Supermarket
01.2020 - 07.2020
IT Support Specialist
Achievers Institute
03.2018 - 10.2019
Post Graduate Diploma - Information Technology
Aspire2 International
Bachelor of Science - Industrial Electronics Technology
Jammu And Kashmir University
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