Shubham Batta
Taupo
Summary
At Gratpak Limited, as a Dispatch Manager, I led a team to enhance operational efficiency and safety, significantly improving customer satisfaction through strategic scheduling and rigorous DOT compliance. My expertise in workflow and route planning, coupled with a collaborative leadership style, fostered a high-performance culture that prioritized both team and customer needs.
Overview
3
3
years of professional experience
Work History
Dispatch Manager
Gratpak Limited
02.2022 - Current
- Managed a team of dispatchers, fostering a collaborative work environment to ensure smooth operations.
- Promoted safety culture among drivers by reinforcing compliance with regulations and conducting regular safety meetings.
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Improved dispatch efficiency by implementing new scheduling and routing strategies.
Education
Dispatching - Dispatching
Manukau Institute of Technology
Auckland, NZ08-2021
Skills
- Workflow planning
- Route planning
- Phone dispatch
- DOT compliance
Timeline
Dispatch Manager
Gratpak Limited
02.2022 - Current
Dispatching - Dispatching
Manukau Institute of Technology
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