Summary
Overview
Work History
Education
Skills
Timeline
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Shubham Kataria

Auckland,WKO

Summary

I'm keen to learn new skills and in my collage I have worked on different projects in which i managed frontend and backend as well. In addiction to this, I am also working on a project with Hawk Hype Limited.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Keith Murray
01.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Customer Service Representative

Kataria Enterprises Bhavishya Musturd Oil
06.2022 - 11.2023
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.

Education

Bachelor of Information Technology - Bachelor of Information Technology

Otago Polytechnic
Auckland, NZ
02-2027

Skills

  • Programming language :- Html, CSS, Javascript, React, C#
  • Database :- MySQL, JSON, Firebase
  • Tools :- Github for version control
  • Soft Skills :- Analytical Problem-Solving, Collaborative Teamwork,

Timeline

Customer Service Representative

Keith Murray
01.2024 - Current

Customer Service Representative

Kataria Enterprises Bhavishya Musturd Oil
06.2022 - 11.2023

Bachelor of Information Technology - Bachelor of Information Technology

Otago Polytechnic

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Shubham Kataria