Shubham Patel
Auckland,Newlynn
Summary
Encouraging Team member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
2025
2025
years of professional experience
Work History
Customer Service Rep./ Store Person.
MICO PLUBING - Fletcher Building
2 2023 - Current
- Manage large amounts of incoming phone calls
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Store Manager
Pizza Hut Licoln Rd
08.2021 - 01.2023
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Inventory Manager
Supermarket New World
07.2018 - 07.2021
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Strengthened inventory processes to balance supply needs with budget and space limitations
- Collaborated with purchasing and production to maintain levels of quality and on-hand inventory
It Support Specialist
Shivam Industry
01.2016 - 02.2018
- Created help desk tickets, troubleshot and resolved desktop issues.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Education
Business Administration and Management -
Associate of Applied Science, OTAGO UNI
AucklandBachelor Degree of Information Technology -
Gujarat Technological University (GTU)
SAVLIForklift Operator Certificatev
Site Safe
Skills
- Needs Assessment
- Remote Office Availability
- Critical Thinking
- Documentation
- Service Provider Communication
- Materials Management
- Service Improvement Analysis
- Forklift Operation
- Material Handling
- Customer service
- Data entry
References
References available upon request.
Timeline
Store Manager
Pizza Hut Licoln Rd
08.2021 - 01.2023
Inventory Manager
Supermarket New World
07.2018 - 07.2021
It Support Specialist
Shivam Industry
01.2016 - 02.2018
Business Administration and Management -
Associate of Applied Science, OTAGO UNI
Bachelor Degree of Information Technology -
Gujarat Technological University (GTU)
Forklift Operator Certificatev
Site Safe
Customer Service Rep./ Store Person.
MICO PLUBING - Fletcher Building
2 2023 - Current
Similar Profiles
Te Uma Wera O'DonnellTe Uma Wera O'Donnell
Human Resources Coordinator at Fletcher Building - Humes Pipeline SystemsHuman Resources Coordinator at Fletcher Building - Humes Pipeline Systems
Jordan EwingtonJordan Ewington
Machine Operator Technician at Winstone Wallboards Ltd (Fletcher Building)Machine Operator Technician at Winstone Wallboards Ltd (Fletcher Building)
Iris DayapIris Dayap
Accounts Administrator at Fletcher Building Holdings LimitedAccounts Administrator at Fletcher Building Holdings Limited