Shubham Trivedi

Application Administrator

New Zealand Window Shades

09.2021 - Current

Implementing new applications, features and enhancements to existing applications..
Resolving issues and escalating problems with knowledgeable support and quality service.
Researching and recommending new technologies and strategies for improving system performance.
Offering system and application support to internal employees.
Monitoring daily logs and reports and escalated issues to system administrators to reach resolution.
Diagnosing and resolving hardware and software issues.
Managing SmartFreight Integration to Microsoft D365 by implementing rules and logics to SmartFreight and thoroughly testing it to make sure everything is working as it is supposed to.
Working on Label Configuration and Route cycles in D365 to ensure that they are always updated.
Worked with cross-functional development teams to ensure quality and functionality of the website.
Create, manage, and update support documentation in ZOHO.
Participating in agile development processes and daily stand-up meetings.
Managing, monitoring the tickets in ZOHO, and escalating it if need be.
Managing PowerBI reports connected to multiple data sources to ensure that the reports are updated regularly and publishing them on the Dashboard. Also, publishing them via Web Link if required.
Managing and updating all tasks using azure DevOps.
Creating and managing products in Microsoft AX 2012 to keep the system updated.
Initiating new developments, applications and improvements to the overall system including but not limited to the Product Configurator, D365 system, PowerApps, and other developments & programs.