Shuchismita Ghosh
Summary
Dynamic professional with a proven track record at The University of Auckland, excelling in customer service and conflict resolution. Leveraging strong active listening and project coordination skills, I enhanced customer satisfaction ratings through effective problem-solving and collaboration. Committed to fostering positive experiences and continuous improvement in service delivery.
Extensive experience in a Tertairy educational environment. Excellent communication skills and a strong sense of organization. Extremely practicable and empathetic while handling critical circumstances. Possess leadership qualities and be able to operate both independently and collaboratively.
Overview
2
2
years of professional experience
Work History
Professional Staff - Student Experience Centre
The University of Auckland
02.2024 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted in training new team members on customer service protocols and tools.
- Maintained detailed records of customer interactions to ensure consistent follow-up.
- Collaborated with cross-functional teams to enhance overall customer experience.
- Handled escalated issues, providing solutions that improved customer satisfaction ratings.
- Implemented feedback mechanisms to gather insights for service improvement initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Student Counseling Officer
Brainware University
06.2023 - 11.2023
- Facilitated individual and group counseling sessions to support client mental health and emotional well-being.
- Implemented assessment tools to evaluate clients' needs and develop personalized treatment plans.
- Collaborated with multidisciplinary teams to ensure comprehensive care for clients in crisis situations.
- Educated clients on coping strategies and resources available for ongoing support outside of sessions.
- Organized workshops on mental health awareness to promote community engagement and education.
Education
Master of Social Work - Clinical And Community Work
Christ University
India05-2023
Bachelor of Social Work - Social Work
Indore School of Social Work
India06-2021
Skills
- Fast learner
- Positive attitude
- Time management
- Attention to detail
- Active listening
- Computer skills
- Customer service
- Team support
- Research and analysis
- MS office
Languages
English
Full Professional
Hindi
Full Professional
Bengali
Native or Bilingual
Timeline
Professional Staff - Student Experience Centre
The University of Auckland
02.2024 - Current
Student Counseling Officer
Brainware University
06.2023 - 11.2023
Master of Social Work - Clinical And Community Work
Christ University
Bachelor of Social Work - Social Work
Indore School of Social Work
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