Shufen Tan
Auckland,New Zealand
Summary
Organised and dependable Salesforce functional consultant successful at managing multiple priorities with a positive attitude. Adept at troubleshooting complex technical issues. Possesses excellent team and stakeholder communication and time management skills. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Salesforce Engineer
Xero
04.2022 - 07.2023
- Initiated research and implemented new Salesforce features to improve Sales teams' efficiency, communication and customer engagement processes (Slack for Salesforce, Salesforce Mobile App, Sales Engagement)
- Facilitated requirement and showcasing workshops with stakeholders
- Mentored and on-boarded graduates and associates with regular catch-ups, learning sessions and delegating practical tasks that contribute to their learning and overall projects
- Documented runbook that compiled of frequently asked questions, business and engineering processes and key project information
- Maintained and built Dataflows and Recipes in CRM Analytics
Junior Salesforce Developer
Worldline
04.2021 - 04.2022
- Worked closely with internal teams such as Customer Care Help Desk, Finance and Sales by implementing and improving business processes in Service Cloud
- Initiated finding solutions to increase team's productivity, reducing technical debt and deployment time, as well as assessing Security and Compliance throughout various delivery stages.
Java Engineer/Junior Salesforce Developer Secondment
Paymark
08.2020 - 04.2021
- Contributed to creating a Data Cleansing Application that ensured only accurate and de-duplicated data was flowing into the Salesforce platform from other external systems
- Exposed to writing Java applications, Eclipse IDE, SQL queries, ETL tools like Talend, and AWS S3, EC2 and RDS.
Computer Systems Operator & Junior Connex Dev
Paymark
01.2019 - 08.2020
- Ensured that the Connex switch transaction network was running 24/7
- Troubleshooted any broken processes and critical errors
Education
Bachelor of Science - Computer Science and Applied Mathematics
The University of Auckland
New Zealand09.2018
Skills
- Organisation
- Communication
- Critical thinking
- Presentations and Demos
- Time Management
- Cross-Functional Collaboration
- Process Improvement
Certification
- Salesforce Certified Administrator
- Salesforce Certified App Builder
- Salesforce Certified Sales Cloud Consultant
Timeline
Salesforce Engineer
Xero
04.2022 - 07.2023
Junior Salesforce Developer
Worldline
04.2021 - 04.2022
Java Engineer/Junior Salesforce Developer Secondment
Paymark
08.2020 - 04.2021
Computer Systems Operator & Junior Connex Dev
Paymark
01.2019 - 08.2020
Bachelor of Science - Computer Science and Applied Mathematics
The University of Auckland
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