Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Timeline
Generic

Shuhan Li

Auckland,New Zealand

Summary

Hardworking and reliable with strong ability in customer service, marketing and information systems. Great ability of leadership and event organisation. Offering great passion and ability to learn. Highly organized, proactive and punctual with a team-oriented mentality. Always willing to experience new knowledge, thrilled to get into a new environment, friendly and motivated.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Reservation Officer

Auckland City Hotel
Auckland CBD, Auckland
01.2025 - Current
  • Performed daily audit procedures such as verifying room status changes, reconciling discrepancies between expected arrivals and departures and actual occupancy figures.
  • Ensured accuracy in all data entry while maintaining a high level of speed and efficiency.
  • Responded promptly to emails and faxes regarding new reservations or amendments.
  • Monitored availability of rooms at different properties using inventory management systems.
  • Relationship building with over 50 international travel agencies and companies.

Guest Services Coordinator

Auckland City Hotel
Auckland CBD
11.2024 - Current
  • Responded to customer inquiries via phone, email, and in person.
  • Performed data entry into computer systems to maintain accurate records of customer information.
  • Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Worked with housekeeping and maintenance staff to address and resolve building and room issues.

Sales Associate

Mvape
Auckland CBD
11.2022 - 12.2023
  • Store management and inventory counts
  • Established personal connections with customers, exceeding customer service expectations
  • Customer orders shipping and tracking
  • Staff scheduling arrangement
  • After sales service
  • Relation building with suppliers
  • Product testing and digital marketing

Sales Assistant (Christmas casual)

Michael Hill
Auckland, Henderson
10.2022 - 01.2023
  • Inventory management
  • Customer Service
  • Product packaging

Staff

Wucha
Auckland CBD
05.2022 - 07.2022
  • Customer service
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction

Manager Assistant

Wucha
New Lynn
08.2020 - 08.2021
  • Executed strategies to foster better customer service and promote employees' positive and engaging environment.
  • Conducted inventory counts by assessing the current state of inventory integrity against target accuracy levels and tracking variances.
  • Created training modules and documentation to train staff.
  • Conducted quality, timely performance feedback and performance appraisals.
  • Set sales and profit goals and implemented plans to correct performance deficiencies.

Education

Bachelor of Commerce - Marketing, Information System

University of Auckland
Auckland
11.2024

Japanese -

University of Shanghai for Science and Technology
Shanghai
07.2019

Skills

  • Marketing
  • SQL
  • SAP
  • Bilingual
  • Problem-Solving
  • Customer Service
  • Sales Skills
  • Verifying Inventory
  • Relationship Building
  • Hiring and Onboarding
  • Microsoft Office
  • RMS system
  • Canva
  • Data analysis
  • Telehone etiquette
  • Attention to detail

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Full Professional
Japanese
Limited

Certification

  • ARIS Business Process Analysis Platform Certificate

Accomplishments

  • International Instrument of China, Korea, and Japan Competition - Gold Award
  • Chinese Handwriting Council internal competition - Gold Award
  • Chinese Literature Communication Event - First Prize
  • Minister of the Literary Department of the Students Union at Shanghai Univeristy of Science and Technology
  • Monitor and Secretary of the Communist Youth League experience for 6 years

Timeline

Reservation Officer

Auckland City Hotel
01.2025 - Current

Guest Services Coordinator

Auckland City Hotel
11.2024 - Current

Sales Associate

Mvape
11.2022 - 12.2023

Sales Assistant (Christmas casual)

Michael Hill
10.2022 - 01.2023

Staff

Wucha
05.2022 - 07.2022

Manager Assistant

Wucha
08.2020 - 08.2021

Bachelor of Commerce - Marketing, Information System

University of Auckland

Japanese -

University of Shanghai for Science and Technology

Similar Profiles

CREATE PROFILE
Shuhan Li