Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
detailed account
Timeline
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Shunsuke Tanaka

Auckland,AUK

Summary

In addition to having extensive knowledge of Nike products, I excel at understanding customer needs and providing them with the most suitable products. I value teamwork and am committed to contributing to the overall success of the team by helping elevate the Nike brand together.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Nike in japan
Tokyo, Ginza
10.2023 - Current
  • I regularly use English because of the large number of tourists visiting Tokyo, and I'm fluent in customer service English.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Developed positive relationships with customers through friendly interactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Enrolled -

Tokyo Business And Language College
Tokyo
03-2026

Skills

  • Complaint resolution
  • Product Knowledge
  • Building rapport
  • Sales expertise
  • Problem Resolution
  • Customer consulting
  • Courteous demeanor
  • Credit card payment processing
  • Payment Processing
  • Product Promotion
  • Order Fulfillment

Affiliations

  • I have experience in swimming, gymnastics, soccer, track and field, and skiing. I communicate well with everyone and always achieve the goals I set for myself.

Accomplishments

  • When I was 10 years old, I earned a Guinness World Record. At Nike, as a Floor Leader, I actively communicated with other employees and contributed to achieving a sales target of 1 million yen in just one hour.

Languages

English
Limited

detailed account

  • I was originally scheduled to graduate from vocational school next year, but I've decided to take a year off and return to Auckland on a working holiday next March. I'll also be taking a leave of absence from Nike in Japan. My goal is to grow my career by gaining international experience at Nike, with the hope of becoming a full-time employee in the future. Although I'm fluent in customer service English, I want to improve my everyday conversation skills, and I believe this experience will help me achieve that.

Timeline

Customer Service Representative

Nike in japan
10.2023 - Current

Enrolled -

Tokyo Business And Language College
Shunsuke Tanaka