Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Quote
Timeline
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SHUO FANG

SHUO FANG

Auckland,AUK

Summary

Hardworking Waiter with 1 years of experience and solid background in food service field. Highly skilled at meeting needs of diverse customers while keeping calm and maintaining professionalism. History of delivering speedy service while working on feet for long periods of time and training incoming staff. Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

1
1
year of professional experience

Work History

Waiter

Zen E Private Kitchen
New Market
04.2023 - Current
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Prepared salads, appetizers and garnishes to assist kitchen staff.
  • Recorded patron's meal options, identifying dietary needs or special requests to correctly transmit orders.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

Waiter

Ganan Hotel
Huaiyin , Jinan
02.2022 - 01.2023
  • Calculated charges, issued table checks and collected payments from customers.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Prepared checks, itemizing total meal costs and taxes.

Education

Master of Arts - Media

University of Auckland
Auckland, NZ
07.2024

Skills

  • Point of Sale (POS) System Operations
  • Food and Beverage Service
  • Upselling and Cross Selling
  • Customer Service and Rapport
  • Verbal and Written Communication
  • Team Player
  • Order Accuracy and Delivery
  • Workflow Coordination
  • High Energy and Stamina
  • Warm and Friendly
  • Dining Customer Service
  • Relationship Management
  • Service Prioritization
  • Sales Techniques
  • Effective Customer Upselling

Languages

Chinese (Mandarin)
Native/ Bilingual
English
Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Timeline

Waiter

Zen E Private Kitchen
04.2023 - Current

Waiter

Ganan Hotel
02.2022 - 01.2023

Master of Arts - Media

University of Auckland
SHUO FANG