Shweta
Mount Roskill,AUK
Summary
Highly motivated and detail-oriented accounting student. Seeking to leverage expertise the New Zealand experience and education in accounting, along with strong analytical skills, to contribute to the financial success and growth of the organization.
Overview
5
5
years of professional experience
Work History
Checkout and Grocery Assistant
Lotus Supermarket
Mount Roskill
04.2023 - Current
- Provide outstanding customer service, ensuring positive shopping experience for customers
- Manage stock levels and ensure shelves are properly stocked
- Utilize medium-level Excel skills to track inventory and analyze sales data
- Demonstrate strong Word skills in creating documents such as memos and reports
- Communicate effectively with customers and colleagues, utilizing improved communication skills to address inquiries and resolve issues promptly
- Addressed customer concerns professionally, working towards satisfactory resolutions that fostered loyalty among shoppe
Customer Service Representative
Big Bazaar Supermarket, India
Karnal, India
01.2019 - 01.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Masters of Professional Accounting -
Unitec Institute of Technology
Mount Albert, AUK06.2024
Bachelors of Commerce -
Kurukshetra University
Kurukshetra, India05.2020
Skills
- Xero Certified
- Customer Service
- Attention to Detail: Ensuring accuracy and precision in all tasks
- Communication: Effectively conveying information to others
- Problem-Solving: Finding solutions to challenges that arise
- Leadership: Guiding and motivating others towards common goals
- Time Management: Efficiently managing time to meet deadlines
- Teamwork: Collaborating with others to achieve objectives
- Customer Service: Providing excellent service to customers or clients
- Computer Skills: Proficiency in using computer programs and software relevant to field
Activities
- I like cooking various cuisines.
- I like to travel and explore nature and the great outdoors.
- I enjoy socializing and getting to meet new people.
Timeline
Checkout and Grocery Assistant
Lotus Supermarket
04.2023 - Current
Customer Service Representative
Big Bazaar Supermarket, India
01.2019 - 01.2021
Masters of Professional Accounting -
Unitec Institute of Technology
Bachelors of Commerce -
Kurukshetra University