Shweta Chand
Auckland
Summary
Looking to turn my passion into a career. My exceptional organisation and planning skills have enabled me to excel in various roles throughout the years, as well manage successful personal events. With my 10+ years of customer service experience and my joy for planning, I am looking to pursue a career in event management.
Overview
9
9
years of professional experience
Work History
Sales Support Coordinator
OfficeMax
10.2024 - Current
- Ensure Sales customer satisfaction by executing reactive key tasks that may include resolving product, order, reporting or user enquiries and act as liaison between internal stakeholders, account managers and customers to resolve customer queries efficiently.
- Support sales planning and supplier/competitor analysis by identifying and providing leads to the Sales team, along with any other market intelligence that may arise during customer interactions.
- Ensure high quality supplier relationship management is maintained at all times, and provide regular feedback on supplier performance to relevant merchandise team members.
- Assisted in the development of marketing materials, including brochures, presentations, and website content to showcase company products/services effectively.
Enterprise Sales Representative
OfficeMax
09.2023 - 10.2024
- Developed strong relationships with customers, suppliers and other key stakeholders such as Business development representatives through consistent communication and personalized service.
- In line with customer plans, develop a contact schedule across Enterprise Customer Accounts to support retention, intelligence gathering, lead generation, cross-sell and up-sell goals.
- Identify and develop leads and capture new opportunities through prospecting, relationship networks, market intelligence and key customer contacts or staff changes.
Customer Service Consultant
ANZ
08.2022 - 08.2023
- Handled high call volumes while maintaining a courteous and professional demeanour.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Shift Supervisor
Theobroma Chocolate Lounge
08.2020 - 08.2022
- Established effective employee schedules and delegated tasks to meet expected demands.
- Coordinated with vendors regarding product deliveries, guaranteeing adequate supplies available for uninterrupted service provision.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
Barista Trainer
McDoanlds
08.2015 - 08.2020
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Boosted company reputation by maintaining a clean, efficient, and inviting café environment.
- Managed cash register transactions efficiently while adhering to company policies regarding cash handling procedures.
Education
Bachelor of Computer & Information Sciences - IT Service Science
Auckland University of Technology
Auckland, NZ06-2022
Skills
- Passion for planning
- Organization
- Communication
- Customer service and Client-first approach
- Great written and verbal skills
- Problem-solving
- Teamwork and collaboration
- Demonstrate multi-tasking and time management
- Leadership
- Project Management (Mondaycom)
- Advanced proficiency in Microsoft Office Products
Timeline
Sales Support Coordinator
OfficeMax
10.2024 - Current
Enterprise Sales Representative
OfficeMax
09.2023 - 10.2024
Customer Service Consultant
ANZ
08.2022 - 08.2023
Shift Supervisor
Theobroma Chocolate Lounge
08.2020 - 08.2022
Barista Trainer
McDoanlds
08.2015 - 08.2020
Bachelor of Computer & Information Sciences - IT Service Science
Auckland University of Technology
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