Shyamila Kumari
Auckland,AUK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Assistant Company Secretary
Union Bank Of Colombo PLC
Sri Lanka
10.2016 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to over 50 inquiries from callers seeking information daily.
- Provided clerical support to company employees by photocopying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data into databases, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks daily.
- Arrange catering for meetings
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Preparation of documents in MS Office, Excel, and PPT
- Create online meetings on virtual platforms
Executive Administrative Assistant
Sudath Perera Associates
Sri Lanka
03.2013 - 09.2016
- Handled scheduling for executive calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel, and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Invoice collection from over 20 customers per day.
Education
Master of Applied Management (Business Management) - Accounting And Business Management
Otago Polytechnic
Auckland, NZ12.2024
Master of Laws - International Finance Law
University of West London
United Kingdom2016
Bachelor of Laws (Honours) - Corporate Law
University of Colombo
Sri LankaSkills
- Team player
- Administrative Skills
- Good phone manners
- Communication Skills (verbally & in writing)
- Computer Savvy in MS Office, Excel, PPT, Xerox, Boardpac
- Problem Solving Skills
- Order Placement and document delivery
- Payment Collection
- Manage Correspondence and document filings
- Resource Coordination and Allocation
- Customer Support Needs Assessment
Timeline
Assistant Company Secretary
Union Bank Of Colombo PLC
10.2016 - 08.2023
Executive Administrative Assistant
Sudath Perera Associates
03.2013 - 09.2016
Master of Applied Management (Business Management) - Accounting And Business Management
Otago Polytechnic
Master of Laws - International Finance Law
University of West London
Bachelor of Laws (Honours) - Corporate Law
University of Colombo