Shyamila Kumari
Auckland,AUK
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Assistant Company Secretary
Union Bank Of Colombo PLC
10.2016 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to over 50 inquiries from callers seeking information daily.
- Provided clerical support to company employees by photocopying, faxing, and filing documents.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Built and maintained excellent customer relationships through timely responses to inquiries and going above and beyond to accommodate unusual requests.
- Managed filing system, entered data into databases, and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks daily.
- Arrange catering for meetings
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Preparation of documents in MS Office, Excel, and PPT
- Create online meetings on virtual platforms
Executive Administrative Assistant
Sudath Perera Associates
03.2013 - 09.2016
- Handled scheduling for executive calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel, and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Invoice collection from over 20 customers per day.
Education
Master of Applied Management (Business Management) - Accounting And Business Management
Otago Polytechnic
Auckland, NZ12.2024
Master of Laws - International Finance Law
University of West London
United Kingdom2016
Bachelor of Laws (Honours) - Corporate Law
University of Colombo
Sri LankaSkills
- Team player
- Administrative Skills
- Good phone manners
- Communication Skills (verbally & in writing)
- Computer Savvy in MS Office, Excel, PPT, Xerox, Boardpac
- Problem Solving Skills
- Order Placement and document delivery
- Payment Collection
- Manage Correspondence and document filings
- Resource Coordination and Allocation
- Customer Support Needs Assessment
Timeline
Assistant Company Secretary
Union Bank Of Colombo PLC
10.2016 - 08.2023
Executive Administrative Assistant
Sudath Perera Associates
03.2013 - 09.2016
Master of Applied Management (Business Management) - Accounting And Business Management
Otago Polytechnic
Master of Laws - International Finance Law
University of West London
Bachelor of Laws (Honours) - Corporate Law
University of Colombo
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