SHYLA DAWSON
Te Puke,BOP
Summary
I am 20 years old and a motivated professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs and committed to strengthening customer experiences with positivity and professionalism. I have had many experiences through a variety of careers, I am always up for new challenges. I aim to create a positive and productive work environment by communicating with team members, setting clear goals, and monitoring my performance.
Overview
5
5
years of professional experience
Work History
Retail Sales Assistant
VAPO Mount Maunganui
01.2023 - 12.2023
- Gained product knowledge on vaping items and continued knowledge on different POS systems, also gained more knowledge on achieving sales and experience through visual merchandising
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in inventory management, ensuring accurate stock levels for optimal sales performance.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
Key-holder Sales Assistant
Redrat Bayfair
06.2022 - 01.2023
- Gained sales knowledge on sales targets and the importance of reaching budget
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Gained full understanding of visual merchandising and how to process online orders through Ontempo
- Gained more knowledge in my computer skills, through the apps Microsoft excel, word and outlook
- I was trained as 3IC and as a key holder of the store, doing things like opening/closing tasks, store reports, stock checks etc. Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
3IC
TANK Juice Bar Bayfair
08.2021 - 06.2022
- More hospitality experience gained where I was trusted enough to step up as 3IC when managers etc aren’t around
- Opened and closed the store regularly, so I have cash handling experience, understanding of cleanliness when closing and properly preparing products for the day.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Crew Member
McDonalds Mount Maunganui
06.2019 - 08.2021
- Have experience in product quality and customer service experience
- Gained information on the importance of achieving certain times through a KVS
- Worked and trained as a barista in the McCafé, making coffees during extremely busy times, ensuring stock has been dated and keeping track by using the FIFO system.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Exceeded performance expectations consistently, receiving recognition from supervisors for dedication to job responsibilities, rewarded with Employee of the Month.
Education
NCEA Level 1-3 -
Mount Maunganui College
Bachelor of Business in Accounting -
University of Waikato
Skills
- Quick learner
- Honest
- Reliable
- Sociable
- Hard Working
- Communicative
- Punctuality
- Goal-Oriented
References
- Deraileigh Munn, 0211626360, Redrat Bayfair Assistant Manager
- Hazel Whitehead, 0272620217, Vapo Mount Maunganui Manager
- Ruby Colemanwest, 0273651816, Tank Bayfair Manager
Timeline
Retail Sales Assistant
VAPO Mount Maunganui
01.2023 - 12.2023
Key-holder Sales Assistant
Redrat Bayfair
06.2022 - 01.2023
3IC
TANK Juice Bar Bayfair
08.2021 - 06.2022
Crew Member
McDonalds Mount Maunganui
06.2019 - 08.2021
NCEA Level 1-3 -
Mount Maunganui College
Bachelor of Business in Accounting -
University of Waikato
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