Shylo Hoskin-Pearson
New Plymouth ,TKI
Summary
I am a dynamic leader with proven experience in staff management and excellent customer service at Amazon Surf. I'm skilled in driving team performance, achieving budget and building relationships. I excel in multitasking and problem-solving, ensuring operational efficiency and customer satisfaction. With nearly 7 years of customer service experience in retail, with 3 of those years as a manager, I have developed a hardworking and reliable attitude towards work.
Overview
7
7
years of professional experience
Work History
Manager
AmazonSurf New Plymouth
New Plymouth, TKI
04.2022 - 02.2025
- Managed weekly budgets
- Cash handling, open and closing the store
- Capable of running a store on my own
- Oversaw stocktakes
- Completed store to store transfers and receiving stock in
- Conducted performance evaluations to identify areas for employee growth.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Sales Assisstant/Key Holder
AmazonSurf New Plymouth
New Plymouth
06.2018 - 04.2022
- Customer service and sales
- Cash handling, open and closing the store
- Maintained an organised and tidy store
- Participated in stocktakes
- Helped with store transfers
- Dealt with customer disputes
Education
Girls High
New Plymouth, TKISkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
- Staff development
- Shift scheduling
- Sales techniques
- Performance evaluations
- Budget control
- Employee onboarding
- Positive attitude
- Multitasking
- Problem-solving
Timeline
Manager
AmazonSurf New Plymouth
04.2022 - 02.2025
Sales Assisstant/Key Holder
AmazonSurf New Plymouth
06.2018 - 04.2022
Girls High