Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Shyon Rawiri Hereora Komene

Lower Hutt,WGN

Summary

As a recent IT graduate, I am eager to begin my career in the technology field and bring a strong drive to learn and grow. With a blend of technical knowledge and hospitality skills, I excel at providing seamless support by listening actively to customer needs, explaining solutions clearly, and maintaining a friendly, professional demeanour. I am driven to use my skills to seamlessly connect technical solutions with outstanding customer service.

Overview

4
4
years of professional experience

Work History

Front of House Server

Carnmore
08.2024 - Current
  • Maintained a clean and inviting dining area, contributing to a pleasant atmosphere for guests.
  • Collaborated with kitchen staff to ensure accurate order preparation, contributing to positive guest feedback.
  • Contributed to team efficiency by promptly clearing tables and resetting them for incoming guests.

Pick Packer

Gilmores
02.2023 - 08.2023
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.

Front of House Employee

Zany Zeus
08.2020 - 07.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.

Education

Level 5 Diploma in IT Technical Support

New Zealand School of Skills And Education
New Lynn, NZ
11-2024

Skills

  • Active Listening: Understand customer concerns fully before offering tailored technical solutions
  • Adaptability: Quickly adjust to new tools, technologies, and customer needs for seamless support
  • Conflict Resolution: Handle challenging situations calmly and turn frustrated customers into satisfied ones
  • Technical Expertise with a Customer Focus: Combine deep technical knowledge with a customer-first approach to provide exceptional service

Languages

Maori

Timeline

Front of House Server

Carnmore
08.2024 - Current

Pick Packer

Gilmores
02.2023 - 08.2023

Front of House Employee

Zany Zeus
08.2020 - 07.2022

Level 5 Diploma in IT Technical Support

New Zealand School of Skills And Education

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Shyon Rawiri Hereora Komene