Sian Apanui
Wellington,WGN
Summary
Hi, my name is Sian Apanui I am looking at furthering my career and am currently looking for something more permanent, I am currently working for the Coles online call center as a work from home agent primarily dealing with customer complaints and queries in the form of both inbound and outbound calls as well as SMS and emails. I have a great desire to improve my own work quality and output (I have attached my call stats from my first week and my most current week) and continuously strive to better myself. In the past I have worked at hell pizza, which also held a high level of customer facing interaction that also involves resolving complaints and conflicts.
Overview
7
7
years of professional experience
Work History
Work From Home Agent
Coles Call Centre
01.2022 - 08.2023
- Inbound and outbound calls, Emails and SMs, Resolved customer queries, Keep stores and customers in communication with each other
Courier Driver
01.2021 - 01.2022
- Freight Handling, Customer service
In-store/Kitchen Hand
Mana Hell Pizza
01.2018 - 01.2021
- Customer complaints, Food quality, Order management, Staff management
Delivery Driver
Porirua Hells Pizza
08.2016 - 01.2018
- Customer service/taking orders, Dealing with complaints, Kitchen hand, Delivery driving
Education
Skills
- Typing Speed
- Phone Etiquette
- Goal-Oriented
- CRM Knowledge
- Appointment Scheduling
- Customer Service
References
- Josh Cheung, , Hells Pizza Manager. 02040451622
- Luke Cowley - Senior Team Leader. 0276267941
- Joshua Cobbs - Operations Manager 021595273
Timeline
Work From Home Agent
Coles Call Centre
01.2022 - 08.2023
Courier Driver
01.2021 - 01.2022
In-store/Kitchen Hand
Mana Hell Pizza
01.2018 - 01.2021
Delivery Driver
Porirua Hells Pizza
08.2016 - 01.2018